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cbrstu
Beginner
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Message 1 of 3

My broadband keeps dropping out

My broadband keeps dropping out its so annoying fed up with it now  modem keeps on restarting when it drops 

 21:27:41, 24 May.DSL Link Down: duration was 12 seconds 

sun 3 times so far  sat o Friday o Thursday 4 times wed 3 times 

random times when it drops  

in the last two weeks ive had a new modem which hasn't made any difference new box on wall to a new one 

i have also made a complaint to which the women said she wold phone to make sure its working but hasn't 

my internet didn't do this before 

1:53:36, 24 May.2.4G Client associate from 68:64:4b:37:65:de (IP=192.168.1.201) RSSI=-41, Rate=57Mbps, host
 

 

21:53:35, 24 May.Receive a DHCP request
 

 

21:32:00, 24 May.CWMP: HDM socket closed successfully.
 

 

21:32:00, 24 May.CWMP: HTTP authentication success from pbthdm.x.x.x
 

 

21:32:00, 24 May.CWMP: HDM socket opened successfully.
 

 

21:32:00, 24 May.CWMP: session completed successfully
 

 

21:32:00, 24 May.CWMP: HDM socket closed successfully.
 

 

21:31:59, 24 May.CWMP: HTTP authentication success from pbthdm.x.x.x
 

 

21:31:59, 24 May.CWMP: HDM socket opened successfully.
 

 

21:31:59, 24 May.CWMP: HDM socket opened successfully.
 

 

21:31:58, 24 May.CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username
 

 

21:31:58, 24 May.CWMP: Session start now, server: https://pbthdm.x.x.x, Event code:
 

 

21:31:58, 24 May.CWMP: Initializing transaction for event code 4 VALUE CHANGE
 

 

21:31:34, 24 May.Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
 

 

21:31:34, 24 May.Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
 

 

21:31:31, 24 May.NTP synchronization success
 

 

21:31:18, 24 May.WAN Sensing Auto sensing Complete, interface selected
 

 

21:31:18, 24 May.WAN Sensing Auto sensing Running
 

 

21:31:17, 24 May.WAN Sensing Auto sensing Complete, interface selected
 

 

21:31:16, 24 May.WAN IPv6 Global unicast prefix / length: 2a00:23c6:6b0a:f200::/56
 

 

21:31:16, 24 May.WAN IPv6 Global unicast address allocated: 2a00:23c6:6b0a:f200::1/64
 

 

21:31:16, 24 May.WAN DHCPv6 events: BOUND
 

 

21:31:13, 24 May.WAN DHCPv6 events: INIT
 

 

21:31:13, 24 May.NTP synchronization start
 

 

21:31:12, 24 May.WAN Sensing Auto sensing Running
 

 

21:31:12, 24 May.Success - secondary DNS servers
 

 

21:31:12, 24 May.Success - primary DNS servers
 

 

21:31:12, 24 May.WAN connection WAN2_INTERNET_PTM connected
 

 

21:31:11, 24 May.PPP: IPCP up
 

 

21:31:11, 24 May.PPP IPCP Receive Configuration ACK
 

 

21:31:11, 24 May.PPP IPV6CP Receive Configuration ACK
 

 

21:31:11, 24 May.PPP IPCP Send Configuration Request
 

 

21:31:11, 24 May.PPP IPCP Receive Configuration NAK
 

 

21:31:11, 24 May.PPP IPCP Send Configuration ACK
 

 

21:31:11, 24 May.PPP IPCP Receive Configuration Request
 

 

21:31:11, 24 May.PPP IPV6CP Send Configuration ACK
 

 

21:31:11, 24 May.PPP IPV6CP Receive Configuration Request
 

 

21:31:11, 24 May.PPP IPV6CP Send Configuration Request
 

 

21:31:11, 24 May.PPP IPCP Send Configuration Request
 

 

21:31:11, 24 May.PPP: CHAP authentication succeeded
 

 

21:31:11, 24 May.PPP CHAP Receive success : authentication successful
 

 

21:31:10, 24 May.PPP CHAP Receive Challenge
 

 

21:31:10, 24 May.PPP: LCP up
 

 

21:31:10, 24 May.PPP LCP Receive Configuration ACK
 

 

21:31:10, 24 May.PPP LCP Send Configuration ACK
 

 

21:31:10, 24 May.PPP LCP Receive Configuration Request
 

 

21:31:10, 24 May.PPP LCP Send Configuration Request
 

 

21:31:10, 24 May.PPP: Received PADS
 

 

21:31:10, 24 May.PPP: Sending PADR
 

 

21:31:10, 24 May.PPP: Received PADO
 

 

21:31:10, 24 May.PPP: Sending PADI
 

 

21:31:05, 24 May.PPP: Sending PADI
 

 

21:31:00, 24 May.PPP: Sending PADI
 

 

21:30:55, 24 May.PPP: Sending PADI
 

 

21:30:50, 24 May.PPP: Sending PADI
 

 

21:30:45, 24 May.PPP: Sending PADI
 

 

21:30:40, 24 May.PPP: Sending PADI
 

 

21:30:34, 24 May.PPP: Starting PPP daemon
 

 

21:30:34, 24 May.WAN Auto-sensing detected port DSL WAN
 

 

21:30:34, 24 May.DSL Link Up: Down Rate=50390kbps, Up Rate=14135kbps; SNR Margin Down=0.0dB, Up=0.0dB
 

 

21:27:41, 24 May.PPP: Stopped PPP daemon(0,1,5)
 

 

21:27:41, 24 May.DSL Link Down: duration was 12 seconds
 

 

21:27:40, 24 May.PPP: Starting PPP daemon
 

 

21:27:39, 24 May.WAN Auto-sensing detected port DSL WAN
 

 

21:27:39, 24 May.DSL Link Up: Down Rate=50558kbps, Up Rate=15061kbps; SNR Margin Down=0.0dB, Up=0.0dB
 

 

21:24:57, 24 May.DSL Link Down: duration was 6023 seconds
 

any one able to help with this please admin 

regards Stuart 
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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: My broadband keeps dropping out

 

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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cbrstu
Beginner
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Message 3 of 3

Re: My broadband keeps dropping out

hi thanks for the reply 17070 2 fine no noise   

cbrstu_0-1590357734711.png

BT Smart Hub Manager

 

 

 

undefined
 
 
 

 

This is a list of your BT Smart Hub settings and current statistics.
Product name:Smart Hub
 

 

Serial number:+088044+1749006741
 

 

Firmware version:v0.09.06.05093-BT
 

 

Firmware updated:Thu Jul 19 17:27:15 2018
 

 

Board version:01
 

 

DSL uptime:-
 

 

Data rate:-
 

 

Maximum data rate:14.433 Mbps / 58.659 Mbps
 

 

Noise margin:5.5 / 6.1
 

 

Line attenuation:22.4 / 18.4
 

 

Signal attenuation:22.2 / 18.2
 

 

Data sent / received:-
 

 

Broadband username:bthomehub@btbroadband.com
 

 

BT Wi-fi:Activated
 

 

2.4 GHz wireless network name:BTHub6-ZNPZ
 

 

2.4 GHz wireless channel:Automatic (Smart Wireless)
 

 

5 GHz wireless network name:BTHub6-ZNPZ__5GHz
 

 

5 GHz wireless channel:Automatic (Smart Wireless)
 

 

Wireless security:WPA2
 

 

Wireless mode:Mode 1
 

 

Firewall:Default
 

 

MAC address:EC:F4:51:B1:12:E9
 

 

Software variant:-
 

 

Boot loader:0.1.6-BT (Fri Sep 9 10:05:09 2016
i think this is right
 
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