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jgrnfld
Aspiring Contributor
322 Views
Message 1 of 11

My phone is not listed in My Network on Home Hub 5

My Android phone is connected to my BT Home Hub 5 wifi at 5 ghz. When I open the hub in my browser, the phone is not listed as a device. When I connect at 2.4 ghz it is. I don't have a problem with my internet connection but not seeing my phone listed in My Network just irks me. Any thoughts?
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10 REPLIES 10
Distinguished Guru
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Message 2 of 11

Re: My phone is not listed in My Network on Home Hub 5

Are you sure your phone has 5 ghz capabilities? My older samsung didn't
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jgrnfld
Aspiring Contributor
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Message 3 of 11

Re: My phone is not listed in My Network on Home Hub 5

Yes - my phone (Nexus 5) connects at 5ghz as well as at 2.4 Ghz.

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dgw1
Aspiring Expert
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Message 4 of 11

Re: My phone is not listed in My Network on Home Hub 5

Some devices drop connections on 5Ghz. I'm not saying your phone does, but generally I find 2.4Ghz a lot more reliable than 5Ghz.

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jgrnfld
Aspiring Contributor
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Message 5 of 11

Re: My phone is not listed in My Network on Home Hub 5

It's not dropping the connection, it just isn't showing in the list. If I connect to 2.4, it shows up. If I connect to 5, it doesn't. My wife has the same phone and hers is showing up on the 5 list and she's not even home.

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Distinguished Sage
Distinguished Sage
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Message 6 of 11

Re: My phone is not listed in My Network on Home Hub 5

Have you re-freshed the list?

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jgrnfld
Aspiring Contributor
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Message 7 of 11

Re: My phone is not listed in My Network on Home Hub 5

About a thousand times.

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Distinguished Sage
Distinguished Sage
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Message 8 of 11

Re: My phone is not listed in My Network on Home Hub 5

Why do you need to see it?

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jgrnfld
Aspiring Contributor
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Message 9 of 11

Re: My phone is not listed in My Network on Home Hub 5

Well, just because I should be able to see it. Otherwise, I should just forget about it but I want to find out why it isn't working as it should be.

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Distinguished Sage
Distinguished Sage
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Message 10 of 11

Re: My phone is not listed in My Network on Home Hub 5

Try a factory reset of the Homehub by pressing a pin into the recess button on the rear for about 20 seconds. If that doesn't work and your phone is connecting OK I would suggest that life is to short to worry about it.

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