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jackiemcg
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Message 1 of 7

My tablet is connected to my Hub5 but cannot connect to internet with chrome and only some apps

My tablet shows it is connected to my Hub5 but Chrome and some of my apps don't work.  This only happened in the last few days.  I've tried some previously suggested solutions

Switching the tablet and Hub off and on, resetting both and also tried splitting ssids, but the tablet did not pick up the new renamed ssid

Pinterest seems to work and the BBC weather app, but not others

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imjolly
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Message 2 of 7

Re: My tablet is connected to my Hub5 but cannot connect to internet with chrome and only some apps

when you split the networks did you add say a 5 to 5ghz network

did you 'forget' previous networks on your tablet before trying new SSID?



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jackiemcg
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Message 3 of 7

Re: My tablet is connected to my Hub5 but cannot connect to internet with chrome and only some apps

Yes but still no sign of the renamed one
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gg30340
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Message 4 of 7

Re: My tablet is connected to my Hub5 but cannot connect to internet with chrome and only some apps

What make of Tablet. It might not have a 5Ghz wireless adaptor so it would only see the 2.4Ghz one.

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jackiemcg
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Message 5 of 7

Re: My tablet is connected to my Hub5 but cannot connect to internet with chrome and only some apps

That makes sense! It's a Hipstreet Pilot. I there a way I can check if it has a 5Ghz wireless adaptor?
Thanks Rev Jolly
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gg30340
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Message 6 of 7

Re: My tablet is connected to my Hub5 but cannot connect to internet with chrome and only some apps

I have had a search on the Internet for the specs of the Tablet and I can not find anywhere that states it has dual band wireless.

The stats say it has wireless type 802.11b/g/n. If it had a dual band adaptor and could use the 5Ghz frequency it would more than likely have mentioned it was dual band and shown 802.11b/g/n/ac or 802.11ac

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jackiemcg
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Message 7 of 7

Re: My tablet is connected to my Hub5 but cannot connect to internet with chrome and only some apps

Thanks for this. I think I'll just give up! My IT skills aren't good enough to find a solution. It's so annoying, because it worked perfectly for over a year.
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