hmm done what one of the posts says about the drop down menu...
getting the message
"ports setting conflict
I tried to follow the steps but when I click on 'Home Network' I receive an error:
Access Error: 500 -- Internal Server Error
However, I've continued following the other steps and managed to open the ports as shown on this screenshot:
Even after doing this I still get the Strict NAT message. I also went to 'Configuration' and applied the setting to the PC I play the game on.
I've contacted the EA support and communicated to an agent via live chat. According to him my connection is below average and is my ISP's fault.
This is the full chat log:
Smith: Hi, my name is Smith. How may I help you? 2376991253: Hello, I want to change my NAT type to Open since it is Strict right now and makes finding games online difficult Smith: Hi Smith: Please specify your issue in detail 2376991253: When I play online I rarely ever get into a game and if I do I often disconnect when in a game. Then I found out that my NAT type is the issue 2376991253: I checked and found out that I need to open ports on my router which I've done but I still receive the NAT: Strict message in-game and still rarely find games 2376991253: This is a screenshot of which ports I opened http://img30.imageshack.us/img30/3134/46548433.png Smith: Thanks, please allow me a moment to check it Smith: Sorry the domain is coming as invalid. On which platform are you playing? PC, X-Box 360 or PS 3 2376991253: PC Smith: Do you have a software firewall, antivirus or security suite running? if then disable it first and then try to run. 2376991253: I have BitDefender and tried disabling it but it didn't change anything 2376991253: The only other firewall left is the router one Smith: Okay Smith: I would request you to please run a trace for us to review. In order to do this, 1.Using your Internet browser on your PC, click the following link to download the UOTrace program: ftp://ftp.ea.com/pub/origin/patches/uo/uotrace.exe 2.Run UOTrace. (If a pop-up box appears telling you 'UO Server List not found,' click No.) 3.Click the Options menu at the top of the window and select Advanced. 4.In the rectangular window where the server is listed, type in easo.ea.com. 5.Click the Trace Route button, which is the fourth button from the left. 6.After the trace route has completed, click the Poll button, which is two buttons to the right of the Trace Route button. 7.Let it send around 100 or so packets then click Stop Poll. 8.Click Edit and select Copy. 9.Click the Start button (Windows button for Microsoft Windows Vista) on the Windows Taskbar. 10.Select All Programs. 11.Select Accessories. 12.Click Notepad. 13.From the menu toolbar, click Edit and click Paste. 14.From the menu toolbar, click File and click Save. 15.Repeat steps 2 through 14 so that you have two separate files for us to compare and review. 2376991253: Do I send the 2 files using the 'Attach File' button? File attachment upload has started. The file 1.txt (2.07KB) was received. File attachment upload has started. The file 2.txt (2.07KB) was received. Smith: I have gone through your UO trace report and found that currently your connection to our servers is below par as you are experiencing data loss. You will have to contact your Internet Service Provider to resolve this issue. You may wish to show them the results from your trace route as it is proof that connection is having issues. I'm sorry we could not be of any more help. 2376991253: Well ok s i'll contact my service provider Smith: Okay Smith: Thank you for your participation in the EA Games Chat Support. Smith: It was my pleasure assisting you. Take care, Bye!
These are the 2 trace routes:
Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst BThomehub.home 192.168.1.254 1 0ms 0ms 0% 100 / 100 0ms / 1ms * Unknown Host * 22.214.171.124 2 15ms 14ms 0% 100 / 100 13ms / 21ms * Unknown Host * 126.96.36.199 3 17ms 17ms 0% 100 / 100 14ms / 156ms * Unknown Host * 188.8.131.52 4 18ms 18ms 0% 100 / 100 17ms / 59ms * Unknown Host * 184.108.40.206 5 18ms 17ms 0% 100 / 100 17ms / 19ms * Unknown Host * 220.127.116.11 6 18ms 18ms 0% 100 / 100 17ms / 19ms acc2-10GigE-0-3-0.sf.21cn-ipp.bt.net 18.104.22.168 7 17ms 22ms 0% 100 / 100 17ms / 80ms core2-te0-2-3-0.ealing.ukcore.bt.net 22.214.171.124 8 28ms 32ms 0% 100 / 100 28ms / 128ms transit1-xe1-1-0.ealing.ukcore.bt.net 126.96.36.199 9 28ms 30ms 0% 100 / 100 27ms / 71ms t2c1-ge14-0-0.uk-eal.eu.bt.net 188.8.131.52 10 27ms 27ms 0% 100 / 100 26ms / 35ms t2c1-p4-0-0.us-ash.eu.bt.net 184.108.40.206 11 108ms 107ms 0% 100 / 100 107ms / 116ms sl-st31-ash-.sprintlink.net 220.127.116.11 12 103ms 103ms 0% 100 / 100 102ms / 150ms sl-st20-ash-13-0-0.sprintlink.net 18.104.22.168 13 111ms 110ms 0% 100 / 100 109ms / 111ms * Unknown Host * 22.214.171.124 14 110ms 110ms 0% 99 / 99 109ms / 123ms fert07-eqx-iad.ea.com 126.96.36.199 15 110ms 114ms 0% 99 / 99 109ms / 305ms meav5-pub.pt.iad.ea.com 188.8.131.52 16 109ms 109ms 0% 99 / 99 108ms / 114ms
Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst BThomehub.home 192.168.1.254 1 0ms 0ms 0% 101 / 101 0ms / 1ms * Unknown Host * 184.108.40.206 2 14ms 14ms 0% 101 / 101 13ms / 42ms * Unknown Host * 220.127.116.11 3 15ms 19ms 0% 101 / 101 14ms / 149ms * Unknown Host * 18.104.22.168 4 18ms 18ms 0% 101 / 101 17ms / 55ms * Unknown Host * 22.214.171.124 5 17ms 18ms 0% 101 / 101 17ms / 73ms * Unknown Host * 126.96.36.199 6 18ms 18ms 0% 101 / 101 17ms / 52ms acc2-10GigE-0-3-0.sf.21cn-ipp.bt.net 188.8.131.52 7 19ms 21ms 0% 101 / 101 17ms / 67ms core2-te0-2-3-0.ealing.ukcore.bt.net 184.108.40.206 8 29ms 33ms 0% 101 / 101 28ms / 124ms transit1-xe1-1-0.ealing.ukcore.bt.net 220.127.116.11 9 57ms 30ms 0% 101 / 101 27ms / 89ms t2c1-ge14-0-0.uk-eal.eu.bt.net 18.104.22.168 10 33ms 27ms 0% 101 / 101 26ms / 62ms t2c1-p4-0-0.us-ash.eu.bt.net 22.214.171.124 11 108ms 109ms 0% 100 / 100 107ms / 142ms sl-st31-ash-.sprintlink.net 126.96.36.199 12 103ms 104ms 0% 100 / 100 102ms / 176ms sl-st20-ash-13-0-0.sprintlink.net 188.8.131.52 13 111ms 110ms 0% 100 / 100 109ms / 159ms * Unknown Host * 184.108.40.206 14 110ms 109ms 0% 100 / 100 109ms / 117ms fert07-eqx-iad.ea.com 220.127.116.11 15 110ms 120ms 0% 100 / 100 109ms / 316ms meav5-pub.pt.iad.ea.com 18.104.22.168 16 109ms 110ms 1% 99 / 100 108ms / 152ms
I'm writing this as I have just had an interesting conversation with a BT 'engineer' over the telephone. Essentially, I needed him to reset my admin username and password so I could log in to BT homehub manager and try to resolve what is a common problem to gamers - changing NAT type from 'open' to 'strict'.
He was a little bemused and after hearing my method of changing it, asked if I would write it in the online forum as the telephone help engineers often struggle when gamers ring up questioning them about NAT types. Therefore, I'm hoping this will help others who have struggled with this problem as no doubt our parents are too stubborn to actually change to a router which isn't provided free of charge like the Homehub.
Firstly, Go to Start - All Programs and locate BT Homehub in the list and click on the Hub Manager link.
Secondly, Click on the 'Advanced' link at the bottom of the menu on the left and then click on the 'continue to advanced..' link next to 'back to homepage'.
This should bring up a pop-up window asking for your admin username and password.
The admin username should be - admin (This is for the old white BT homehub)
The admin password should be admin1
The new black Bt homehub has the username - 'admin' and the password is the S/N number found on the sticker on the base of your router. You do not need to type the final two characters in the brackets, just the 11 character jumble of letters and numbers.
Once onto the advanced section you then need to click on the 'firewall' link on the left underneath the 'configuration' section. This then brings up a series of check boxes and the 'standard' one should currently be checked.
Check the 'Disabled' box and then click next.
You then need to exit the BT homehub Manager and re-do the process then changing the firewall back to it's original 'standard' setting. This should have reset the firewall settings.
In conclusion, the reason for this is that BT update the firmware settings on your router on a fairly random basis and when this happens the NAT type is changed to strict. Through disabling the firewall temporarily it should reset your router. If you need to do a factory reset of your router to reset your admin name and password, simply hold down the 'wireless association' button on the back of your router for 30 seconds; the lights on the front should then come back on one-by-one. Then, when you enter the hub manager it will ask you to reset your password, your username will remain as 'admin'.
This should hopefully solve the problem until BT decides to do it's next firmware update and you'll have to repeat this process again. It seems lengthy when written down here butin reality it takes a mere few minutes.
If you have any questions, feel free to respond and I'll try to answer them as best as I can,
I have used Access Control to block access to Xbox Live from our Xbox, connected via ethernet to the 1Gig port on the HH. However, the only way I can get the Xbox to connect to Xbox Live again, after having been blocked by Access Control, is by either rebooting the HH3 (so all our other PCs are obviously affected) or by disabling Access Control (which I don't want to do). Both of these immediately resolves the NAT Strict issue, but neither is saitisfactory. I also have Port Forwarding set up for Xbox Live. Any ideas?
Hi, have you tried enabling DMZ on the Xbox ?
I've just now tried that and re-enabled access control on the HH. I'll now check if I can get xBox Live during the permitted time and report back.
That may have fixed the isue...will monitor.
A bit more on the issue though. Even when NAT wasn't strict, it was still having trouble connecting to Xbox Live, although the HH could see the Xbox as a conected device.