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fede_luppi
Beginner
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Message 1 of 2

Need to restart Hub to connect

Hi, a BT engineer came to repair a fault on the building. It worked, so now the light is blue again and apparently it's working in most of my devices. However, on my laptop (mac) when I try to connect to my wifi network asks me for the password, but even if I enter the password I cannot connect. Restarting the hub makes the trick, but it's a pain in the **bleep**. Sometimes, after a few minutes my wifi is gone again and I would need to restar. What can I do?

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1 REPLY 1
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Need to restart Hub to connect

Try turning Smart Setup off.

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...


 
Also try separating the SSIDs.

http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1

 

 

 

"


Devices where there are known to be problems include:

 

    • Some Apple devices including iPhone 5 and Apple TV

 

    • some Android smartphones

 

    • Xbox<

 


"

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