I've just upgraded to a BT Smart Hub/6 and my Nest Protect Smoke detectors no longer connect. I've contacted Nest and they jumped through so many hops to resolve the problem but to no avail. The Detectors did work on the BT Home Hub 5. I even reverteed back to it. Still doesn't connect. The Wi-fi keeps on disconnecting while trying to set up the Dector. I also have a Nest Thermostat and an Outdoor Cam that work.
According to Nest the Hub is not allowing connections. Everything else works flawlessly i.e mobilephones, TV and Laptops.
Any idea how resolve this problem?
I have just upgraded from a Hub4 tp a hub6, my nest Thermostat and camera will not connect as the password is not recognised' All my other devices haver connected OK.
Make sure that you use the wireless password/passkey on the hub label and not the Admin password.
If that is not the problem make sure you turn off "smart setup" on the Homehub.
See link how to do that.
Do SmartHubs use the same wireless network name for 2.4 GHz and 5GHz? If so, I'd assign different names to the two bands (also good for a wide range of other devices that get confused by this approach).
To turn off Smart Set Up you follow the instructions in the link that was previously posted. You can turn it off using any device that has a web browser. Once turned off do not turn it back on.