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MATTHEWH
Beginner
1,773 Views
Message 61 of 151

Re: Netflix connection error

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BT replaced my Hh3 with another HH3 and it's now working - fingers crossed - solution is to get a replacement router from BT

 

 

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anthonyUK
Expert
1,748 Views
Message 62 of 151

Re: Netflix connection error

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@MATTHEWH wrote:

BT replaced my Hh3 with another HH3 and it's now working - fingers crossed - solution is to get a replacement router from BT

 

 


Can you check which version both HH3s(A/B)  are and if the firmwares are different?

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jberks
Aspiring Contributor
1,725 Views
Message 63 of 151

Re: Netflix - Just stopped working!

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From my own experience and reading through this thread, how can BT get away with such shoddy service?

Surely they should be contacting customers to apologise for this known fault and keeping them informed of updates.

 

Especially when they had a marketing campaign featuring Netflix not that long ago.

 

Instead, you have denial of responsibility with customers being mis-informed and passed from pillar to post.

 

 

 

 

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sisterray
Aspiring Contributor
1,711 Views
Message 64 of 151

Re: Netflix - Just stopped working!

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I have had this issue since before Christmas. I first contacted Neflix who took me through the usual predefined checklist for the ui-113 issues. When all this failed to work, the told me to get my internet provider (BT) to perform a DNS flush

 

When I called BT they told me they could not do it, but their paid support could. I refused because I pay approximately £35 a month. I expect support to be included by this.

 

I suspect BT did a partial roll out of this change last year, , then rolled it out nationwide a few days ago. Then everybody started getting this issue.

 

I expect better service from BT, especially when the cost goes up every year. Nevermind that I am paying £8.99 for netflix as I have a 4K LG TV, which I can only get to work about once a week after having to log out of all my Netflix accounts then wait a few days. When it does work it only works for that viewing session, then its back to square one.

 

Will we be compensated for this? 

 

The thing I am wondering about is what was changed? From the comments here it seem it affects people with a Home Hub 3. I think for the price we are paying BT should provide a new router every two years for their customers.

 

Come on BT fix this ASAP and write/email your customers to tell them of the issue and how to claim compensation.

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sisterray
Aspiring Contributor
1,704 Views
Message 65 of 151

Re: Netflix - Just stopped working!

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On a potentially related note. IS anyone having issues with Demand 5 (now my5) on their LG TV. 

 

The issue is that when I choose to watch a TV programme, it goes to a black screen with a progress indicator in the top right hand corner. Eventually a dialog appears which says

Whoops!, The programme you are trying to watch isn’t currently available. Please try again later.
 
There is a code in the bottom left of the dialog, it is LGD5-530.
 
There are other reports on this site. Have a looks at their comments.
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Gareth9878
Aspiring Contributor
1,615 Views
Message 66 of 151

Re: Netflix connection error

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Has anyone tried a DNS flush? And if so did it work? I've also got home hub 3
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NJP100
Aspiring Contributor
1,609 Views
Message 67 of 151

Re: Netflix connection error

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my5 is working fine on my LG-unlike Netflix!
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NJP100
Aspiring Contributor
1,607 Views
Message 68 of 151

Re: Netflix connection error

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How do I perform a DNS flush on a home hub 3.0?
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NJP100
Aspiring Contributor
1,602 Views
Message 69 of 151

Re: Netflix connection error

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Amazon Prime and iPlayer work so just Netflix!
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sisterray
Aspiring Contributor
1,597 Views
Message 70 of 151

Re: Netflix connection error

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I got a message from BT via twitter saying

 

I'm so sorry we are aware of this problem. Once we have an update we will let you know. Keep an eye out on our forums

 

Someone else on twitter said they were offered a new home hub.

 

I never got a DNS flush as I do not believe I should have to pay BT to do it.

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