I flashed out on a new Router, I didn't want to waste any more of my time. The ASUS seems better than the BT, so far.
And I had already spent money purchasing the Humax to find out it was probably the BT router. Trust it will be resolved soon.
Just to add, it's a Wireless connection and Network Connection Test passes all steps
If I was a betting man, which I'm not (I have plenty of other vices), I'd guess that BT have 'enhanced' or at least changed, their internal network throttling of 'dodgy' network activity. Such as downloads by means such as bittorrent. Netflix access will have been collateral damage as they say.
OP with the latest update.
A new HH5 was sent by BT to replace the HH3 (free as it should have been offered in the first place). Plugged in and connected the TV to the new network and it works. Have come out and gone in several times with no issues, will monitor it over the next couple of days and post another update. No explanation as to why it works just glad it does.
Just contacted BT again but was transferred to the BT TV dept (doh) and gave up.
Does everyone having this problem have a HH3?
I've got a HH3 and been having the same issues - been passed from Sony to BT to Netflix back to Sony back to BT etc.......seems like BT is the issue - going to try & get a replacement / free upgrade to a HH4 or 5 - see if that makes a difference
I was also using a HH3(b).
I'm using a non-BT router now anyway but the HH5 is meant to be pretty poor judging by reports on here.
I can't accept a router that need frequent factory resets to work correctly.
I went for an ASUS RT-N66U which Amazon warehouse have for approx. £70.
Using open-source Advanced Tomato firmware you know you have 100% control over how your router is configured and the community is very helpful in case of issues.