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Telewis
Beginner
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Message 1 of 7

Netgear FVS318N with BT Infinity - Connection Issues

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Hi

I'm trying to replace my HH3 with a Netgear Prosafe FVS318N.

Based on research online, I've connected the netgear into the WAN1 port of the modem, configured the netgear to use the bthomehub@btbroadband.com username with no password and set its IP address to 192.168.1.254 but it is failing to connect to BT Infinity. When I replace it with the old HH3 unit, it connects immediately.

Any advice greatfully received.

Thanks

Tom
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Distinguished Sage
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Message 2 of 7

Re: Netgear FVS318N with BT Infinity - Connection Issues

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that device appears to be a firewall not a router
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Guru
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Message 3 of 7

Re: Netgear FVS318N with BT Infinity - Connection Issues

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Hi @Telewis 

 

Following the command line manual ( http://www.downloads.netgear.com/files/GDC/FVS318N/FVS318N_CLI.pdf )

 

You need to set up the PPPoE connection. Also try a password such as BT. 

 

Make sure you are setting up a PPPoE connection (as BT Infinity uses this)

isp_connection_type pppoe;

pppoe get_ip_dynamically  y;

pppoe connectivity_type  keepalive;


jac_95 | BT.com Help Site | BT Service Status
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Telewis
Beginner
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Message 4 of 7

Re: Netgear FVS318N with BT Infinity - Connection Issues

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It is but if it's connecting into the Openreach modem then why is that a problem

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Telewis
Beginner
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Message 5 of 7

Re: Netgear FVS318N with BT Infinity - Connection Issues

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Thanks. I'll have a play with that but I think there is some form of comlication around using the BT infinity modem and the netgear kit. It see how it goes.

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Message 6 of 7

Re: Netgear FVS318N with BT Infinity - Connection Issues

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did you try following jac_95 instructions?



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Telewis
Beginner
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Message 7 of 7

Re: Netgear FVS318N with BT Infinity - Connection Issues

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Hi @jac_95 

 

Very helpful suggestions.  

 

PPPoE certainly worked. I ended up tying to a static IP address and DNS and using the broadbanduser@btbroadband.com user name rather than bthomehub@btbroadband.com

 

Seems to be working now so many thanks

 

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