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premrobert
Beginner
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Message 1 of 10

Netgear extenders won’t connect to internet

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I have 3 Neatgear extenders connected to BT Hub 6. Since yesterday, none of them connect to the internet. I can still connect to them on Wi-fi, but no internet. The internet from the Hub itself is working fine. I’ve reset the extenders and rebooted the Hub, but it didn’t help. Any ideas?

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Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: Netgear extenders won’t connect to internet

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premrobert
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Message 3 of 10

Re: Netgear extenders won’t connect to internet

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Thank you. What’s the significance of turning Smart Setup off?

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Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: Netgear extenders won’t connect to internet

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Smart setup is a total misnomer, it is not needed and causes untold problems.

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Distinguished Sage
Distinguished Sage
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Message 5 of 10

Re: Netgear extenders won’t connect to internet

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@premrobert wrote:

Thank you. What’s the significance of turning Smart Setup off?


Smart Setup prevents many devices connecting, because it intercepts every new device connection, and redirects it to a BT web page offering to install extra software, or enable parental controls etc.

Many devices do not have a web browser, so they fail to connect.

 

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premrobert
Beginner
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Message 6 of 10

Re: Netgear extenders won’t connect to internet

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I reset the Hub and switched off Smart Hub. When the Hub came back on, the extenders worked for 5-10 minutes and then disconnected. When I reset the Hub, it probably reverted to its original firmware. I wonder if the 5-10 minute delay is the time it took for the firmware to update. Maybe this is a Hub firmware issue?

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Distinguished Sage
Distinguished Sage
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Message 7 of 10

Re: Netgear extenders won’t connect to internet

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A factory reset does not revert to the original firmware, just the latest version.

Perhaps your extenders are disconnecting because there is too much interference on that wireless channel?

Wireless extenders are not usually a very good option.

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premrobert
Beginner
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Message 8 of 10

Re: Netgear extenders won’t connect to internet

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Thanks for your help

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premrobert
Beginner
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Message 9 of 10

Re: Netgear extenders won’t connect to internet

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Solution. Thanks for the comments about interference. To close this off - I unplugged the extenders and Hub, then plugged them back in. It made no difference. I then turned off all the power by switching off the main power switch in the fuse box. Waited 10 seconds then turned the power back on. Once the hub and the extenders powered up, everything was working again. Maybe there was interference from an unrelated device or appliance (eg a TV), and the interference disappeared once the appliance was turned off and on. I’ll probably never know, but switching off the electricity supply at the main fuse box cured the problem. 

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Moderator
Moderator
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Message 10 of 10

Re: Netgear extenders won’t connect to internet

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Hi @premrobert 

Thanks for posting back to let the Community know the solution to the problem you were having 😊

Cheers,

Robbie

Community ModeratorRobbieMac
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