Can you please help!?
This is an IT issue (i guess) more than an VDSL problem. I have recently upgraded to the new BT Infinity and don't have a problem with speed, whether it be sync speed or actual dowload speed, i always achieve over 31mbps download speed and 7mbps upload (true throughput) speed which is fantastic.
However, my network adapter in my PC keeps losing it's IP address and i constantly have to use the 'diagnose and repair' option on Vista to obtain a new IP address and/or reset network adapter. It is really beginning to get on my nerves!!!
Now i know that i'm not losing sync as the Openreach modem always has three green lights upon it and the BT Home Hub 2 has three blue lights.
Any ideas? I've already changed the ethernet done all the line tests etc and pair quality tests even. Could it be that the speed is too great for the network adapter to handle? I was getting 5mbps now its 31mbps??
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Which hub are you using Matt?
BT Home Hub 2.0? It's only a month old. Could be the router? I've also read about IPv4 (the common one in use) and the IPv6 does this have any bearing on my connectivity?
Is it network adapter losing the IP address or the router losing the IP address from the server in the Exchange (or beyond.......i.e the Service Provider BT Retails servers somewhere in the country?). Sorry for my lack of knowledge!
A couple of possibilities?
Check that you have the latest chipset drivers from your motherboard manufacturer's website (usually includes ethernet drivers) & also check the ethernet card/adaptor manufacturer's website for possible updated drivers.
Also Check both your general PC power managements settings and more specifically your power management settings for your ethernet card/adaptor.
Thanks for the information but i've tried all your recommendations and it's still happening!! I must make you aware that a friend of mine is a BT Openreach Telephone Engineer and he has installed all this kit. He assures me it's nothing to do with BT Infinity and it must be a IT problem with my kit.
I just can't believe that this problem is down to my kit, when i was on ADSL2+ i had no IT issues at all. I've even run some HP Hardware checker software on my PC and found no issues with the kit?
If i need to upgrade my ethernet adapter then why didn't BT just tell me to do this in the 1st place.
Please help as i'm going to rip this kit out and go back to ADSL2+ on a stable 5mbps connection with no issues for nearly 5 years.
if you are using wireless try downloading inssider2 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. Then enter your router and change your wireless channel to a free or less congested channel.
I'm not losing wireless i'm using an ethernet. Plus i have the BT Homehub 3 which has smart wireless and will automatically change wireless channel within 90 seconds. That's not my problem but thanks for the advice 😄
It's driving me bonkers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
PS - It is not the BT Hub or Openreach Modem or the faceplate, the ethernet adapter keeps losing it's IP and i constantly have to "Diagnose and repair" on Windows Vista and then it finds the IP address again. If i can't can't fix it then who will!!??????????
Help HELP HELP!!!!!!!!!
Uninstall your Ethernet adaptor in Device Manager, Then reboot immediately
It should Reinstall itself. "worked for me"
Try un-installing re-installing the adaptor as suggested.
If that doesn't work then there is an outside possibility that one or more of your Software Firewall/AV Applications come anti-malware Applications is processing or blocking/allowing requests to slowly leading to a connection dropout?
Uninstalling then properly reinstalling these Applications may help?
Me thinks there could be an IP address conflict....
Click start, type in network, look for and click on Network and Sharing Centre
Click on Manage network connections
Right click on the Local Area Connection, then select properties
Right click on the Internet Protocol Version 4
On this window delete any IP addresses and select Obtain Address Automatically, click OK
Reboot the PC and see if it still drops the connection....
If it does you could try setting the Hub to issue a static IP address for the PC.