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maybelle
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Message 11 of 54

Re: Network did not assign a network address to the computer

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Hi Keith - re my previous answer: I managed to overcome my DOS 'query' which was not a query in the end, sorry. My default gateway is indeed 192.168.1.254. On my laptop pc I have no IP address or Subnet Mask, they are both all zero's. I shall try to set up static IP address on my laptop PC as you have advised and hopefully it will do the trick. I shall let you know. Thank you. maybelle
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theriddlerz
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Message 12 of 54

Re: Network did not assign a network address to the computer

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Keith if u are a res customer of bt remember there is no static ip for res customer and retail will pan u off to biz ness to get 1 and that means new contract and harder to get res account for ur property with any company #justsayin
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Distinguished Sage
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Message 13 of 54

Re: Network did not assign a network address to the computer

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The static IP that Keith is referring to to is for an internal network setting nothing to do with the dynamic ip address for your internet connection
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Message 14 of 54

Re: Network did not assign a network address to the computer

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Indeed, I have all my devices set up with static IP's. Makes it much easier for streaming media/permission of devices!
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Distinguished Sage
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Message 15 of 54

Re: Network did not assign a network address to the computer

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@theriddlerz wrote:
Keith if u are a res customer of bt remember there is no static ip for res customer and retail will pan u off to biz ness to get 1 and that means new contract and harder to get res account for ur property with any company #justsayin

You are getting confused with the WAN side IP address which is dynamic, and the LAN side which you can change yourself. The home hub handles NAT ( Network Address Translation). Static addressing on the LAN side improves reliability.

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Distinguished Sage
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Message 16 of 54

Re: Network did not assign a network address to the computer

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@maybelle wrote:
Hi Keith - re my previous answer: I managed to overcome my DOS 'query' which was not a query in the end, sorry. My default gateway is indeed 192.168.1.254. On my laptop pc I have no IP address or Subnet Mask, they are both all zero's. I shall try to set up static IP address on my laptop PC as you have advised and hopefully it will do the trick. I shall let you know. Thank you. maybelle

You do not need to use DOS, unless you have a very old computer. You can change the network settings from the control panel.

If you have any problems, then tell me which version of Windows you are running.

maybelle
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Message 17 of 54

Re: Network did not assign a network address to the computer

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Hi Keith - have all the data from the cdm prompt and ipconfig/all, changed the setting on my laptop as instructed by the instructions you have kindly sent to me, but still no connection has been achieved. Spoke to BT phone help, they are sending me a new router and the Help Agent said that it should then connect. Not sure what router I'll get, my present one is BT HomeHub 1.0. Thank you for your help. maybelle
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Distinguished Sage
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Message 18 of 54

Re: Network did not assign a network address to the computer

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hi you will most likely get a home hub 3
maybelle
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Message 19 of 54

Re: Network did not assign a network address to the computer

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Hi Jonh - will the HomeHub3 enable my WiFi connection to my laptop, would you know? Many thanks. maybelle
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Distinguished Sage
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Message 20 of 54

Re: Network did not assign a network address to the computer

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yes you should be all right just remember it will have a new wireless security code and you will need to reset all wireless devices you have