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teltr6
Newbie
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Message 1 of 2

New BT Homehub 3 Unable to access Sony video unlimited

Since receiving my new homehub 3 I am unable to use video unlimited on my sony media player. Everything else is ok, i player, you tube, music unlimited etc. Even the video unlimited homepage comes up, but when I try and buy or preview a film the message 'The Network is Down message appears. Everything was fine with my old hub and Sony say there is no problem and to contact BT but I thought I would try all you guys first. Thanks.  Tel

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: New BT Homehub 3 Unable to access Sony video unlimited

I use the Sony video with out problem and have been watching a video today so the network appears OK. Have you checked you can access your account via your PC or laptop.

 

https://account.sonyentertainmentnetwork.com/pc/login.action