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Larrie_H
Beginner

on ‎09-04-2021 15h18

1,829 Views
Message 1 of 6

New BT Smart Hub 2 not connecting to some websites

My new Smart Hub will not connect to some websites, returning a message "server cannot be found". Connecting through a VPN connects without a problem. I am not the only person having this problem, and I am the webmaster for one of these sites and it is not a hosting problem. It was OK with my Smart Hub 1.

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5 REPLIES 5
imjolly
Distinguished Sage
Distinguished Sage

on ‎09-04-2021 15h49

1,822 Views
Message 2 of 6

Re: New BT Smart Hub 2 not connecting to some websites

did you turn off smart setup in hub manager?  check MYBT and make sure web protect is not enabled



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Larrie_H
Beginner

on ‎09-04-2021 16h17

1,815 Views
Message 3 of 6

Re: New BT Smart Hub 2 not connecting to some websites

Thank you for your sugestion. I have now tried with web protect off, and with smart setup both off and on. Problem remains.
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licquorice
Distinguished Sage
Distinguished Sage

on ‎09-04-2021 16h44

1,805 Views
Message 4 of 6

Re: New BT Smart Hub 2 not connecting to some websites

I can't see how changing hub would affect access to some sites and not others. The only thing I can think of is that changing hubs caused your public IP address to change and possibly DNS server. You could try disconnecting your hub from line for about half an hour or so to  get another different IP address and see if that works.

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Y2GK
Beginner

on ‎27-07-2022 22h15

1,252 Views
Message 5 of 6

Re: New BT Smart Hub 2 not connecting to some websites

Did you ever resolve this? I've had my smart hub 2 for about 2 years. No problems until last week. Now I am intermittently unable to connect to majority of websites, e.g BBC, or even to the hub itself via wifi. Other sites like Google connect fine. Occasionally devices unable to connect to WiFi at all. So frustrating and makes no sense to me.

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Les-Gibson
Guru

on ‎28-07-2022 8h09

1,223 Views
Message 6 of 6

Re: New BT Smart Hub 2 not connecting to some websites

@Y2GK 

Sounds like a factory reset might be in order (see How do I reset my BT Hub to its factory settings | BT Help )

If you have any customised settings and can contact the hub by ethernet then you can backup the configuration file and restore it after the reset to save you setting it all up again

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