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Larrie_H
Beginner
444 Views
Message 1 of 4

New BT Smart Hub 2 not connecting to some websites

My new Smart Hub will not connect to some websites, returning a message "server cannot be found". Connecting through a VPN connects without a problem. I am not the only person having this problem, and I am the webmaster for one of these sites and it is not a hosting problem. It was OK with my Smart Hub 1.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: New BT Smart Hub 2 not connecting to some websites

did you turn off smart setup in hub manager?  check MYBT and make sure web protect is not enabled



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Larrie_H
Beginner
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Message 3 of 4

Re: New BT Smart Hub 2 not connecting to some websites

Thank you for your sugestion. I have now tried with web protect off, and with smart setup both off and on. Problem remains.
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licquorice
Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: New BT Smart Hub 2 not connecting to some websites

I can't see how changing hub would affect access to some sites and not others. The only thing I can think of is that changing hubs caused your public IP address to change and possibly DNS server. You could try disconnecting your hub from line for about half an hour or so to  get another different IP address and see if that works.

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