I have recently moved in to a new build house at the end of an existing development. The BT line stops just before the new development. BT have known about the development before works even started (over 2 years ago) but still there is no BT line to reach the site. We recently had an Sky engineer out to but he couldn't do anything as there was no line. Th person in BT in charge of this site has ignored numerous calls from myself and the developer. How do I go about getting this resolved? As someone who requires to work from home having no internet isn't good enough.
this is nothing to do with BT Retail you need to keep at your developer to get things moving as he is the one who can contact openreach and get the cabling in place
if you use search you will find other posts just like yours
What has the developer told you?
Really the Developer is responsible for ensuring everything is sorted at the properties, and then all you would need to do is order a new service.
Does the address show up on this checker? Type in your postcode and select the address from the list given.
What products are shown as available?
Thank you for your replies.
The developer has given the contact name within BT and pretty much said they are trying their best. We have tried to contact that person via email and telehone but she is ignoring all correspondence.
Everything is showing on the link as 'available' apart from other offerings which shows 'availabilty date'. Does this mean that it should be available?
Thanks for your help.
this forum is for residential customers of BT Retail your developer is dealing with Openreach and probably gave you openreach contact details but openreach don't deal with the public hence why the previous suggestions to get on to your developer
there is no connection from here to Openreach which although part of BT Group are totally separate companies
you can try the FTTP team to see if they can shed any light for you but I doubt it 08005874787