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Newbie
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Message 1 of 4

New Connection, Purple Flashing Light!

 I received my Smart Hub 2 days ago, all ready and set up yesterday for the engineer coming to connect a landline from outside my house for my broadband (I’m not using a landline phone, the connection was for broadband purposes only). The engineer never turned up. Then I thought maybe I don’t need one. However, my hub has been connected to the master socket now since yesterday and has been flashing purple ever since. I have turned it off and on again, I have swapped the cable ends around and I have used the factory reset button. It’s still purple. What am I doing wrong and does an engineer infact need to connect the landline to the telephone pole in the street? And I have had no confirmation from BT that it’s been connected or activated in any way. What am I missing?!?!

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: New Connection, Purple Flashing Light!

a phone to check to see if your phone line is actually connected otherwise that is reason for no broadband



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Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: New Connection, Purple Flashing Light!

You would receive notification **bleep** your service was activated.

The phone would be activated first, followed by the broadband, which is why you need to check for dial tone using a basic wired phone which costs less that £10, as it may be disconnected within your house.

 

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Newbie
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Message 4 of 4

Re: New Connection, Purple Flashing Light!

Thanks for the help, phoned BT and there was a mix up with the engineer, so he’s coming out next week. Hopefully will all be sorted then.

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