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Message 11 of 12

Re: New Customer with large ping spikes, help please.

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It may be helpful to read this first to get a better understanding of pingplotter.

https://www.pingplotter.com/legacy-manual/v4/howitworks.html 

Here's 2 screenshots to my site, one using my VPN and one via my ISP. Neither show much difference in latency but the ISP one could lead someone to think there was packet loss which there wasn't.

PL 1.pngPL2.png

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Message 12 of 12

Re: New Customer with large ping spikes, help please.

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Thanks for all the replies. Apologies about assuming the packet loss was the problem. It wasn't and it was to do with the automatic WiFi frequency. Setting to 5GHz frequency as standard fixed the issue. Cheers!