New House - Engineer Visited, Smart Hub 2 with Red Ethernet Cable no modem...

[JasonH123]

I've had the BT engineer round this morning to install the broadband and phone line, he wasn't allowed inside for obvious reasons so he could only do external work.

I received my hub last week in the post but I was provided with a red ethernet cable which won't go into the Master Socket 5c we have on the wall. The engineer was confused as to why I had received this type of set up as well.

The house is a new-build, we have hit and miss mobile signal (more miss than hit, no 4g,3g) presumably a phone line but no phones and no internet. My partner is 7.5 months pregnant and communication will be needed soon!

Does anyone know how I can get the internet with the kit provided? Or do I need to phone BT to sort something out? 

Many thanks

Jason

[imjolly]

if new build do you have something like this in your home

[JasonH123]

Sadly not - unless I've missed it, but all we have is a Master Socket 5c by the front door with 1 socket for a standard phone line cable

[licquorice]

Is there dial tone at the master socket?

[JasonH123]

We haven't got any landline phones to try it out unless I can borrow one! Although if I ring the phone number we have been given it does ring if that's any use?

[licquorice]

You need to get a phone in order to check if your line is connected. Are you expecting to get FTTC or FTTP? What did the engineer do outside?

[JasonH123]

Wasn't sure what we were expecting but the kit we received indicated FTTP is it came with the red ethernet cable, I wasn't there when the engineer arrived as I'm still working so cannot say what he did sorry. 

[licquorice]

I suspect it is FTTP, so if you haven't got an ONT fitted you won't be getting one until at least June.

[JasonH123]

I've been on tracking and it says Phone line was installed but were confirming the date your fibre broadband will be set up.

If it's June then that's a problem!! I've only ordered 50MBPS Fibre so perhaps something can be done through the usual wires.. I don't know. 

Thanks for your help

[licquorice]

First step is to confirm landline has been activated, try with a phone when you can.