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hatebeingrippedoff
Aspiring Contributor
1,017 Views
Message 1 of 8

New Panasonic viera constantly dropping connection to bt hub4

 We bought a smart panasonic viera last week. Initial set up to wifi fine but only lasted an evening. Will only reconnect after going back to factory settings and rven then drops connection quickly. Sent tv back for replacement and same is happening. Samsung never drops connection. Panasonic only couple of feet further away. No thick walls in way. Signal good. Done broadband tests. Nothing works. Im sure bt will just want me to spend more money on a smart hub but wanted opinions first.

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Distinguished Sage
Distinguished Sage
1,014 Views
Message 2 of 8

Re: New Panasonic viera constantly dropping connection to bt hub4

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hatebeingrippedoff
Aspiring Contributor
1,010 Views
Message 3 of 8

Re: New Panasonic viera constantly dropping connection to bt hub4

Tried that before thanks. Still either won't connect or drops connection. Done auto ip and also put in manually.

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hatebeingrippedoff
Aspiring Contributor
1,004 Views
Message 4 of 8

Re: New Panasonic viera constantly dropping connection to bt hub4

I have just tried the reset button (recessed) on the hub and the internet connection is back. I dont know whether a fluke or sorted?!! Time will tell

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hatebeingrippedoff
Aspiring Contributor
975 Views
Message 5 of 8

Re: New Panasonic viera constantly dropping connection to bt hub4

Dropped again and wont connect.

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hatebeingrippedoff
Aspiring Contributor
957 Views
Message 6 of 8

Re: New Panasonic viera constantly dropping connection to bt hub4

Any suggestions? Signal on tv shows as 4 bars strong but keeps disconnecting. Im sure BT will say buy a new hub but only want to do that if people think it is definitely the signal that is causing the problem. If it is what would people recommend? A smart hub or a mini hib near the tv? Thanks for any help.

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Distinguished Sage
Distinguished Sage
955 Views
Message 7 of 8

Re: New Panasonic viera constantly dropping connection to bt hub4

Connect the TV using either a direct Ethernet cable, or broadband extenders. Wirelees is not going to be reliable enough.

 

http://www.shop.bt.com/mini-sites/connected-home/broadband-extenders

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hatebeingrippedoff
Aspiring Contributor
945 Views
Message 8 of 8

Re: New Panasonic viera constantly dropping connection to bt hub4

Thank you. Do if i plug that into the socket, i then put an ethernet cable from the socket to the tv?

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