I was hoping that someone would be able to shed some light on the issues I am having with the new smart hub which I had in November. I have had so many issues with it, mainly not being able to connect devices to it. I have spoken to BT on numerous occasions with regards to this and there was a fault at the exchange, it all worked ok for a couple of days and then bam its back to not being able to connect either my laptop or my phone or both. It keeps booting our TV and sky Q too. I have had a replacement router which was no better. Could it have something to do with Sky Q?? Since having Sky Q installed the mini box hasnt been able to connect at all. Every evening I have to reconnect to wifi on my tv, I work from home and most of the time I have to connect using BT wifi hotspot. The kids are using up all their mobile data at home. I really dont know what the solution is. I have this morning been and found out the old router which everything connects too but is very very slow.
Any tips or hints would be greatly received.
Well tried everything in this thread to get a wireless connection between my shiny new smart Hub and my sky Q 2Tb box, all to no avail. The main box connected to the BT netwiork but refused to acknowledge the internet link despite me being able to download over it!! Both my miniboxes refused to work as there was a 'x' against ineternet service on Sky Q Network Settings whatever I tried.
Then I just got ratted off and connected an ethernet cable which also had given the same 'no internet response' and did a reboot of the main box. Much to my surprise it came back with a 'tick in the box' claiming it was connected by wire to the internet now but the Network Name was that of the 'mesh network' - which is surely impossible as it's wireless. Checked in Smart Hub Manager and watched the downloads against a wired port on my Smart Hub. Ho hum.
After a bit of a fight using the FPS facility a few times I finally got both miniboxes working too.
Answers on a postcard...
I had the same problem today after reluctantly resorting to the BT HomeHub.
After messing around with everything I could think of for a few hours, I finally got it working.
Hope this helps.
These and the foregoing posts are not very encouraging to people like me who are about to go for the Smart Hub 2 with their existing Sky Q set ups. I was hoping for a seamless upgrade to deliver the promised improvement in wifi performance throughout the house. I really don't fancy loads of hassle, hours of effort trying to sort it, and the inevitable grief from the family while tvs laptops and phones won't connect properly. Maybe I should cancel the order?? Decisions.
@dogmando I have Sky Q and the new SmartHub 2 and BT Complete WiFi and I’m pleased to report that the setup between the Q box and SmartHub via WiFi was straightforward and I’ve had no issues since getting the new hub about three weeks ago.
Thanks for replying. That is v. good to hear. I'm glad your's went well. Mine is due to be delivered tomorrow. I'll give it a go.