New hub keeps losing wifi connections, even though blue lights lit

[licquorice]

Ok, can one or all of you post the logs from the hub when the problem occurs so that we can see what is happening please?

[gg30340]

@Niltechy 

You may have been directed to the post through an Internet search but you chose to add to it. You should have started your own thread where you would have got replies specific to your own problem rather than jumping on to this thread and cluttering yes cluttering up the original posters thread which has resulted in a thread much larger than it would other wise have needed to be with no coherent diagnosis and answers because everyone is chipping in with their problem and tried "solutions" and I doubt any one now even bothers to read the thread in its entirety now that it is 25 pages long and growing.

On that note I will now bow out of this thread. 

[licquorice]

Experiencing the same symptoms doesn't necessarily equate to the root cause being the same.

There are countless possible  causes of the symptoms being described.

[Groo]

@licquorice 

I agree this thread is getting awfully long but it makes us non-techy people feel better that there are others out there! And yes there are probably other possible causes but, regardless, BT is not fixing any of them & we (the non-techy folk) are all at our wits end.

Your positive input has been appreciated. Someone's suggestion of getting a cheap, different smart hub off ebay would make sense, but having looked on ebay I have no idea what would be the right one - and I'm not bothered about DV. Don't suppose you could give me a clue?

[licquorice]

The Tp Link Archer vr400 is a cheap and cheerful device that is simple to set up.

Or just get a BT hub 5.

[arwen]

If the hub log is on the BT Hub manager how do we access it when we have no internet connection. On another note I do not know how to use e bay & as a pensioner have little spare cash to buy an alternative hub.

Surely the £?? a month I pay BT is 1) to rent their hub but also because they have Engineers that are supposed to know more about these things than I do. & I too was directed from the BT Help page to ask the BT Community about this subject So I created an account to be able to do so. The positive support & suggestions have been appreciated, but some comments assume we know about things we have no former knowledge of. I am learning.

Happy Easter To All.

[SludgeIsland]

@pddco 

Going back to your comment about the SmartHub log, I did on one occasion manage to speak to someone on the tech team at BT (about 6 weeks ago).  He did look at the log and commented that the hub is frequently unsubscribing, which it should not do, and after about an hour of checking the hub, and viewing a video capture of what is happening at this end he was as perplexed as everyone else.  I was promised a callback the next day, when he had been able to make more enquiries. That call never came!

As regards this thread, I have always been told by BT that they have never had any other reports of similar problems.  Only through this thread have I discovered that I am not alone in this, whether the source of the problem is the same or not.  It also highlights that fact the BT are pretty much in denial of this problem, and specialise in fobbing their customers off. 

If I do find a solution, I will use this thread to communicate it to followers and contributors, as I would hope they would if they find a solution.  That would not be possible if everyone subscribed to a different thread.

If that annoys BT, then tough luck! That annoyance is only minuscule compared to the annoyance they have been causing me and my wife since 23rd December 2024!  

[pddco]

Hi @SludgeIsland  I may be wrong but I think you were responding to @gg30340 comments. Unfortunately it seems with the desire to pare down the numbers employed in BT their technical competence is taking a hit. Hence their reliance, it would seem on this forum.. A sad state of affairs indeed. It would be wonderful for a Moderator to say different. 

[Groo]

Thanks @licquorice   much appreciated.

Having 'done a google' it seems that a TP Link also needs a modem, or an ethernet cable from it to the BT hub, or something, plus at an average price of about £50 I don't think that's cheap.  It is highly likely I've misread that, but we all have our own areas of expertise & this isn't mine 😐.  So I'm going to get a used BT Hub 5 from ebay (much cheaper!) & see if that works - I also understand the set up as opposed to the TP.

Having said that, I should probably wait & see if BT get back to me sensibly re my email to resolutions because if they do the 'cease & re-provide' & I have a different hub connected, it may screw everything up or at least not fix the SH2 which is the hub I'm paying for in my contract.

I'm doing my best here!

[SludgeIsland]

@pddco 

Apologies. Going cross-eyed looking at these!  It was indeed a reply to @gg30340 .

@Groo The TP-Link router in question would work perfectly with your setup, which you mentioned previously is FTTC then copper pair to the master socket, same as here.  Far superior routers to BT ones.