New hub keeps losing wifi connections, even though blue lights lit

[Peter_W]

Thanks for confirming that @Groo, I completely appreciate that. 

Was it the 11th and 13th of April that you sent these emails? 
We do recommend it can take up to 7 days for them to review all of the details of your case, but it can be quicker than this too.

Peter

[Groo]

@Peter_W   Yes it was & I shall be a bit more patient; they have a lot of reports/webchat transcripts etc on my account to read through! It would be handy if they had an automated responses telling us that!

[Peter_W]

Thanks @Groo.

Please keep us posted on how you get on, and if needs be we can help you get this chased 😊

Peter

[Groo]

@Peter_W  Thank you so much, I really appreciate your support.

[pddco]

@Groo  A torrent of water has gone under the bridge since you first posted. As long as you focus on the fact that since you had the new hub and went over to digital voice  DV you’ve had issues with (important point) intermittent NO DV service . And at the same time having NO Internet / dropouts on your (important point) directly connected (Ethernet) devices. As well as WiFi of course. But the first two are the ones that BT should hopefully focus their minds on. Best of luck.  Hope it gets resolved soon. 

[Anonymous]

@Groo 

As per my previous post, you could go a long towards helping your self by trying the same router you had previously. There are Smart Hubs for sale on Ebay for under a tenner delivered & probably a similar price for local collection from Facebook Marketplace.

[Groo]

@Anonymous 

As I previously said, I no longer have my previous router & have no idea what model it was. And why should I anyway, BT caused the problem, it's up to them to fix it & provide me with the service I pay for!

[Groo]

@edbostan 

I think the whole thing is a mystery to everyone!

[Anonymous]

---

@Groowrote:

As I previously said, I no longer have my previous router & have no idea what model it was.

---

Not that difficult to look at the pictures.

---

@Groowrote:

And why should I anyway, BT caused the problem, it's up to them to fix it & provide me with the service I pay for!

---

 How's that working out for you now we're two months on from your original post?

No, it's not your job but on that basis, neither is it the job of anyone posting here offering advice. So if you don't want to be proactive & make a small effort towards solving the problem, I'll leave you to it...

[SludgeIsland]

@Anonymous 

I tend to agree with @Groo.  Over the past few years I accumulated numerous modems and routers.  I moved to a village in East Anglia last June, from my previous address where I had FTTP. All my old routers and modems went to the tip as there was no means to recycle them. (Yes, I tried eBay, FB marketplace).  The only one I kept was my PlusNet router, as luck would have it (not!) a SmartHub!   When I got here, I was NINE weeks without and broadband or phone service due to a "Stuck Order" in the OR system, which cancelled my move order on no less than 15 occasions!  I was lied to then, until the fault was escalated, when BT only seemed interested in selling me a more expensive package, which still would not have worked!  Try relying on a 4G mini-hub with one bar of signal, to arrange household bills, insurance etc!

Internet worked fine from mid-August to 23rd December 2024.  Since then it has been a nightmare, and no one will listen or act.

We are paying BT £40+ per month for a service, which we are not receiving, to be fobbed off with a substandard service and false hopes and promises.  I for one have better things to do than "be proactive" to do what the paid service provider should themselves be doing. 

I would love to switch ISP but we only have the OpenReach network here.

@Groo  I am with you 100 per cent on this and share your anger!