New hub keeps losing wifi connections, even though blue lights lit

[gormsgast]

How can anyone do all that if they have no internet?!!!

[licquorice]

How can they do all what?

[gg30340]

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@gormsgast wrote:
How can anyone do all that if they have no internet?!!!

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At a rough guess because you have not said what you are referring to, I suspect because of your posts on your own thread 

https://community.bt.com/t5/Home-setup-Wi-Fi-network/New-hub/td-p/2432849

you mean how can they access the BT hub settings if they have no Internet. If that is the case, you do not need to be connected to the Internet in order to access the BT hubs settings but I realise that there is no point in explaining how to do that going by your replies on your own thread.

[Groo]

Well, it lasted 3 whole days & now it's thrown its tantrum again 😠.  As the complaints lady is phoning in Friday morning to see if it's fixed, I shall keep using this SH2 until then & keep a record of when & how often it does it this week. After that I reckon I'll plug in the 2nd hand router 5 (or whatever it's called) I got off ebay, which surely will not have this problem?

God help BT if they try to charge me £41 a month (or more) when my contract expires in Sept!!  Problem is, all the other providers (the ones that are available up here) only do full fibre, so I'm kind of stuck with BT at present.

[licquorice]

Why don't you want full fibre? It will be much more reliable than your copper connection.

[Groo]

I would love full fibre but Openreach, even though they have recently promised (again) to connect everyone, according to their website they have no intention of putting fibre to this property. Could be that's because there are only 4 properties with this postcode (one of which is a business though), but we aren't that far from the cabinet so I feel sorry for people who are really rural.  We are currently trying to get Highland Broadband to lay fibre - they've connected properties which are only about 200m away but are dragging their heels for this last bit.

If we could only get full fibre, we would have a lot more choice of provider. But, as with many companies nowadays, they seem unable to comprehend that not everyone lives in a city.

[SludgeIsland]

@Groo 

The new SH2 lasted 10 days before it started its antics again. Spoken to numerous guides who have told me that I am overloading the wi-fi, or I need another engineer to check the system.  On Friday I phoned again when it once more failed and was told that all three of our laptops are out of date and need replacing (One was only bought in November). In a fit of rage applied to transfer my service over to Vodafone.  I phoned retentions (or "Value" as they like to be known!) on Saturday morning and let them have it!  The guide was actually very helpful, and I got a call back later from REAL Exec Complaints Team.  Unfortunately I was at work at the time, so spoke to them again this morning.  Very understanding and helpful!

We are now looking at switching my entire service to EE, with the SmartHub Plus for a trial period to see what happens.  When my EE 4G mini-hub expires on 30th May I will lose all internet, so let's hope this works.  I have in the interim cancelled my switchover to Vodafone.

Like you, @Groo I am literally a few yards from a fibre node, but it would exceed the permitted overhead cable length!  How I look in envy at the cable to my next-door-but-one neighbour's house!

God help anyone really in the sticks!

[gormsgast]

Aah! yet another one enlightening us with their tech knowledge

[Groo]

@SludgeIsland 

Oh, how annoying & frustrating!  At least mine has already started it's shenanigans again (rather than in 10 days like yours) before she phones on Friday, otherwise I & she would probably have assumed it was fixed. And then I'd have to start the whole saga all over again when it starts playing up again. 

Maybe the EE route is what I need to go down. The mini hub worked fine although the charge didn't last long, which was slightly irritating. I do not, however, want to change my mobile provider to EE.

I'll maybe suggest EE to her when she phones.

[Groo]

@gormsgast 

Go away, go back to your own thread. Your sarcastic remarks are not helping & you are not listening to any of the suggested solutions.