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Message 21 of 124

Re: New hub keeps losing wifi connections, even though blue lights lit

@Groo 

No I meant within the household are there many mobiles , partner , children etc

What's interesting is that the ethernet device - the TV - also loses connection.

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Message 22 of 124

Re: New hub keeps losing wifi connections, even though blue lights lit

@TimCurtis 

No, there's only me. There is absolutely no logic in the whole thing. It could be yet another faulty hub but BT don't seem to acknowledge that. To be fair, they have done all sorts. But that doesn't help when the problem keeps recurring. I foresee an email to Ofcom......

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Message 23 of 124

Re: New hub keeps losing wifi connections, even though blue lights lit

the probability of another faulty hub is remote.  not sure what OFCOM can do as BT and openreach are trying to solve the problem.  do you have any other device you can connect using ethernet to see if it can maintain connection as it seems strange that hub light remains blue suggesting working ok

 



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Message 24 of 124

Re: New hub keeps losing wifi connections, even though blue lights lit

@imjolly 

I don't see the point in connecting, e.g. my laptop, via ethernet cable; the problem is that the hub light is always blue but I lose internet, wifi on all equipment, whether connected with cable or not.

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Message 25 of 124

Re: New hub keeps losing wifi connections, even though blue lights lit

@Groo 

With the TV does it keep it's connection if you're streaming iPlayer, Netflix , Amazon Video etc?

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Message 26 of 124

Re: New hub keeps losing wifi connections, even though blue lights lit

by connecting by ethernet it would confirm that connection dropping instead of relying on a connection to your TV. 

have you tried changing the wifi channel from smart/auto to a specific channel for both 2.4 and 5ghz networks. I would use a wifi analyser on my phone to see what channels are in use near you and then select a free or less congested channel to see it that helps

do you know if any of your devices connect to your 5ghz network or all 2.4ghz



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Message 27 of 124

Re: New hub keeps losing wifi connections, even though blue lights lit

@TimCurtis 

'Normal' TV works fine as it doesn't depend on internet; iPlayer, Prime etc work fine until hub loses the plot.

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Message 28 of 124

Re: New hub keeps losing wifi connections, even though blue lights lit

@imjolly 

According to hub manager, PC & mobile are both on 5 GHz.

Apologies, but the rest is way over my head 🙂  

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Message 29 of 124

Re: New hub keeps losing wifi connections, even though blue lights lit

First thing I'd do is turn off (disable) the 5 GHz wifi band and then see what happens.

The 2.4 band gives better range & stability and is all that most homes really need in my view and with BT Smarthubs using the same names for both bands can cause issues.

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Message 30 of 124

Re: New hub keeps losing wifi connections, even though blue lights lit

@TimCurtis 

How do I do that?

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