Re: New hub

Sandraedwards58 · ‎08-04-2020

I have received a new hub prior to broadband being connected tomorrow. The property has never had broadband before. I have connected the new hub to the power supply and phone socket and switched it on as per the instructions. The light on the hub started green as per the instructions but did not turn blue. Instead it is flashing purple. Is this an issue or is it because I have not got the broadband installed? Thanks

licquorice · ‎08-04-2020

It is because your broadband hasn't been connected yet.

imjolly · ‎08-04-2020

Does your phone work?

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Sandraedwards58 · ‎08-04-2020

Yes phones working

Sandraedwards58 · ‎08-04-2020

Thanks. Thought it must be

imjolly · ‎08-04-2020

if activation tomorrow then hopefully as phone working the hub light will go blue

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.