Have tried ringing that number a few times, the consistent response is "need to wait for the Openreach engineer to assess the fault".
Think it might be time to find another ISP....
@cr4ckf0x5teve
Did the Customer Service guides confirm your account is set up correctly and active?
Just a side note to the above - The lights on the BT Hub tell you what's going on with different functions and whether there are any problems, we have a handy page What do the lights on my BT Hub mean? which has more information about this.
Ali
Which essentially boils down to...
Green light…Starting up (If it goes red, that’s a boot failure).
Flashing purple…Not connecting to the internet. A physical connection/line fault.
(Steady purple is a line fault but connected through Hybrid Connect).
Flashing orange…Authenticating, i.e. negotiating the connection to BT
Steady orange…Connected to the internet but not talking to BT, (a logical fault such as an account setting).
Blue light….normal