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Message 1 of 2

New set up

Hi,

just ordered a package and the only option was for an engineer set up. Just wondering if this is mandatory i.e there is something with the set up I can’t do myself or if I can cancel The engineer and do it on my own (to save them a trip out).

For info, I am new customer coming from virgin. 

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Message 2 of 2

Re: New set up

Depending on the package you have order your will either need a phone line and openreach master socket or if fibre direct your home then you need openreach to install the ONT and connect the fibre cable to the ONT

none of which you can do yourself



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