No mate. I was never told. They done some stuff remotely. If you’re not tied down to BT. Leave for virgin, sky or EE.
I also had this problem earlier, I fixed it in Windows 10 by going to Settings - Network & Internet, then click on Proxy and turn off "Automatically detect settings"
What does the network troubleshooter say, now that you have it turned it off? Maybe there was another step. But I did go through the same troubleshooter as the pic you added, turned that setting off.
Edit: Oh wow ignore me. Just realized how old this thread is.
I see this issue has been going on for some time and so I thought I would post this to let people know. I've just joined BT for Broadband and as soon as I connected to my company system I got a company pop-up message informing me that there is a known issue with the router I'm using (BT SmartHub 2) and Windows 10. Whilst my company has a workaround it is not perfect and causes performance issues. My company advised me to purchase a new router?
I know this is points to proxy server issues but I just thought it may also cause issues elsewhere?
Apparently the issue relates to DHCP. Some models of consumer routers do not respond correctly when Windows 10 sends Dynamic Host Configuration Protocol requests. The request ask for common items such as IP Address to use, DNS server to use etc.. Windows 10 also asks for Web Proxy Auto Discovery (WPAD) information as well. Routers that are not configured to send WPAD information are supposed to ignore requests and not return any information for WPAD. However, some routers return a line feed character for the WPAD information instead of ignoring it. This causes Explorer to be unable to find proxy servers when you make a VPN connection.
My post was merely an FYI in case it may be connected, so please don’t take it as being the defacto issue?