Please excuse my post if this has benn covered numerours times before, I have tried searching but can't seem to to find the answer. I have been having trouble with my HH3 on Infinity losing the connection and requiring a reboot about once a day, I have tried changing channels and it still occurs. So I decided to try a HH5, got a working one off Ebay and it arrived this morning, I have plugged it in and connected it up as per the instructions but whilst the blue light is solid I can't see it on any device. Am i right in thinking now I have a HH5 I no longer need the white open reach modem, I simply connect the power, and the rj11 between the top port in the master socket and the dsl socket on the HH5. I have tried setting it up this way and by just connecting the new HH5 like I had the HH3 and neither way works. Any help would be greatly appreciated.
I would do a factory reset of the hub using the recessed button on back and hold for 20/30 secs until lights flash
then connect as you say - rj11 into top socket and then to dsl on hub - plug and play
I would turn off smat setup http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
and probably split the 2 networks http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1
Yes, just connect directly via rj11 lead. If light is blue, it would appear to be working ok. Have you tried to access it at 192.168.1.254 It might have been set up previously with a different address so if 192.168.1.254 doesn't work, press the recessed pin in the rear of the hub for 20-30 seconds until lights flash to factory reset it.