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london238
Aspiring Contributor
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Message 1 of 12

New user - Wifi weak 6 foot from SH2

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Hi,

I join BT on Thursday and thought all was good. Tonight I'm having issues with my WIFI. I'm sat about 6ft from the hub but when tested it reports weak signal

Screenshot_20191116-221106_My BT.jpg

 

Also I know the speed will take 10 days to settle, but my tests today have been shocking.

Screenshot_20191116-222049_Speedtest.jpg

 Any help appreciated. 

 

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11 REPLIES 11
london238
Aspiring Contributor
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Message 2 of 12

Re: New user - Wifi weak 6 foot from SH2

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Ps my speed is 150mb .. guaranteed to be 100mb.
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imjolly
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Message 3 of 12

Re: New user - Wifi weak 6 foot from SH2

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Dud you turn off smart setup in hub settings?

did you try selecting channels manually instead of automatic



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albertj
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Message 4 of 12

Re: New user - Wifi weak 6 foot from SH2

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Hi @london238 ,

Welcome to the Community!

Sorry to hear about your issue.

Do you have any other devices to test this on? Is it only on this device?

Thanks

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london238
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Message 5 of 12

Re: New user - Wifi weak 6 foot from SH2

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Hi,
Have checked with my tablet, that is strong but my mobile is weak. All are connected at 5GHz. Note9 is connected at 780Mbps but is weak. Tab-A is connected at 6 Mbps is strong. Both tested from the same spot.
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imjolly
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Message 6 of 12

Re: New user - Wifi weak 6 foot from SH2

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Did you turn off smart setup



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het_uk
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Message 7 of 12

Re: New user - Wifi weak 6 foot from SH2

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Install Aruba Utilities on your Android device. Open it, let it scan for a few minutes, then post a screenshot here, please.

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london238
Aspiring Contributor
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Message 8 of 12

Re: New user - Wifi weak 6 foot from SH2

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Smartscan disabled and channels set manually. Same results on the 2 devices.

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london238
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Message 9 of 12

Re: New user - Wifi weak 6 foot from SH2

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Hi, have downloaded Aruba utils to my phone, will test when I get home.

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Anonymous
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Message 10 of 12

Re: New user - Wifi weak 6 foot from SH2

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Try making your phone re-aquire the wi-fi by putting it in airplane mode for about 30 seconds

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