I have ordered and paid for a Broadband - Unlimited BT Infinity package but I have not been connected. On the live chats you do not get amyone who can do anything and when I phoned I was told it would only go live on the 9 July 2018. That is over a month without a service I have paid for. It it not very good. This is in Glasgow West end and I'm told a lot of different stories. What is going on? Any else in a similar position?
Hi @Kungela Sorry that there is a delay with connecting your services and that you are been told different reasons for this.
Please contact the Order Complaints Chat Team and they will be able to update you and explain why there is a delay with your order.
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