cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Kungela
Newbie
171 Views
Message 1 of 3

No Broadband

I have ordered and paid for a Broadband - Unlimited BT Infinity package but I have not been connected. On the live chats you do not get amyone who can do anything and when I phoned I was told it would only go live on the 9 July 2018. That is over a month without a service I have paid for. It it not very good.  This is in Glasgow West end and I'm told a lot of different stories. What is going on? Any else in a similar position? 

0 Ratings
2 REPLIES 2
Moderator
Moderator
115 Views
Message 2 of 3

Re: No Broadband

Hi @Kungela Sorry that there is a delay with connecting your services and that you are been told different reasons for this. 

Please contact the Order Complaints Chat Team and they will be able to update you and explain why there is a delay with your order.

Cheers
John

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
Derang
Contributor
93 Views
Message 3 of 3

Re: No Broadband

Similar scenario for me mate, I've been waiting since the 29th May for mine to be activated, although they managed to switch the phone line over without any problems. I keep getting told different things and still don't appear to be any closer to getting it resolved, despite speaking to multiple people and alleged escalations.

Good luck, I feel your pain.
0 Ratings