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Kungela
Newbie
223 Views
Message 1 of 3

No Broadband

I have ordered and paid for a Broadband - Unlimited BT Infinity package but I have not been connected. On the live chats you do not get amyone who can do anything and when I phoned I was told it would only go live on the 9 July 2018. That is over a month without a service I have paid for. It it not very good.  This is in Glasgow West end and I'm told a lot of different stories. What is going on? Any else in a similar position? 

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2 REPLIES 2
Moderator
Moderator
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Message 2 of 3

Re: No Broadband

Hi @Kungela Sorry that there is a delay with connecting your services and that you are been told different reasons for this. 

Please contact the Order Complaints Chat Team and they will be able to update you and explain why there is a delay with your order.

Cheers
John

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Derang
Contributor
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Message 3 of 3

Re: No Broadband

Similar scenario for me mate, I've been waiting since the 29th May for mine to be activated, although they managed to switch the phone line over without any problems. I keep getting told different things and still don't appear to be any closer to getting it resolved, despite speaking to multiple people and alleged escalations.

Good luck, I feel your pain.
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