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BeckBrookes
Newbie
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Message 1 of 3

No Internet connection for Macbook Pro

Suddenly over the past few weeks my Macbook Pro (2011) is not connecting to the BTHUB5. I enter the correct password but it will come up with it being wrong every time. Also it isn't showing the IP Address anywhere. I have tried taking it off the network in the system preferences but still not working. The wifi works on my Iphone 6 and ipad. Furthermore, my housemate isn't having any troubles either with his Windows laptop. My laptop can connect up to other wifi networks if I am out and about but not my home hub. 

 

Can anyone help? 

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: No Internet connection for Macbook Pro

Try a factory reset of the Homehub by pressing a pin into the recess button on the rear for about 20 seconds. This can often sort out problems.

 

After it re-starts make sure you turn off "smart setup" on the Homehub. See link how to do that.

http://bt.custhelp.com/app/answers/detail/a_id/443​28/~/switching-smart-setup-on-and-off-on-the-bt-h...


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gw1ll1ams
Aspiring Contributor
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Message 3 of 3

Re: No Internet connection for Macbook Pro

What OS are you running on your MB Pro? Are you using Mac OSX 10.10 Yosemite?    If so its been known to have a lot of wifi issues.  I would make sure you have got all of the latest updates 10.10.4 finally fixes the issue.  When I went to 10.10.2 for example I couldnt hold a wifi signal for more than 5 minutes without the MacBook dropping the connection.  

 

http://blog.chron.com/techblog/2015/06/fix-for-os-x-yosemite-wi-fi-problems-is-finally-on-the-way/

 

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