Over the past 4 days or so I have been experienced no connection whatsoever through my Smart Hub 6. This is for both wired and wireless connections.
I find myself restarting and factory resetting my Smart Hub and after a few minutes it'll work for 1-2 minutes, then the connection will drop completely again. My devices are all connected with full signal strength and the light is blue on the smart hub but for some reason no connection.
I spent over 2 hours in the past day to BT customer service and as always, useless as ever.
Has anybody else had this problem before and how did they fix this?
check your phone line to see if a dial tone best checked at test socket with filter
Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.
not really that is first and most basic check when broadband has no connection - see if you have a dial tone
I don't actually have a house phone... Is there another option?
No, there is not.
You can get a basic wired phone for less that £7 from Argos and other shops. Its an essential aid to diagnosing a fault.
As the problem has recently started, then its most likely an issue with your phone line, possibly a bad connection somewhere.
Plugging a phone in will prove it.
My surface pro seems to connect to the WiFi without a problem now. However I have a macbook in the house using the same WiFi which cannot connect along with other mobile devices and also my ps4 is plugged in using an Ethernet cable and still doesn't work.
I don't think there's a fault with the line in this case... Any suggestions what this could be?
Post stats from hub. If hh6 then advanced settings then technical log information
BT Hub 6A
0 Days, 3 Hours 51 Minutes 36 Seconds
10.77 Mbps / 27.40 Mbps
10865 / 42083
6.1 dB / 9.4 dB
0 dB / 21.2 dB
54 MB Uploaded / 1328 MB Downloaded
From your stats you really need to check you phone line as previously suggested
your connection time is very short at 3 hrs, your noise margin is high at 9.4db normal about 6db and your connection speed is 27mb which is well below attainable of 42mb. All suggesting problems with you connection