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Karson3270
Beginner
113 Views
Message 11 of 16

Re: No Internet connection

Thanks for your help. I will pick up a phone tomorrow test it out and update everyone. 

 

Just confused how everything does not seem to connect apart from my laptop which has no issues 

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Karson3270
Beginner
97 Views
Message 12 of 16

Re: No Internet connection

Update on thid situation. Tested the number 27070 option 2 and no noise therefore I'm not sure it's a line fault.

 

Any other suggestions? 

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Moderator
Moderator
88 Views
Message 13 of 16

Re: No Internet connection

Hi @Karson3270 and thanks for posting.

Do you get a dial tone on the phone?

Cheers

David

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Karson3270
Beginner
80 Views
Message 14 of 16

Re: No Internet connection

Yes I do. All working as normal 

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Karson3270
Beginner
68 Views
Message 15 of 16

Re: No Internet connection

Sorry I should have made this clearer. The phone line works as normal. The Internet line still has problems 

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Moderator
Moderator
54 Views
Message 16 of 16

Re: No Internet connection

Hi @Karson3270,

Welcome to the Community and thanks for posting.

Sorry to hear that you are having problems with your connection.

In this case, it may be better for you to call  0800 800 151 to have a fault raised on your account. We have a number of cases in our queue so it would be the middle of the week before we get looking at your case.

Thanks

Matt

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