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Aspiring Expert
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Message 1 of 25

No Internet via Wi Fi extender

Upgraded Smart Hub 5 to 6 a few days ago.

My Netgear extender is connected to all devices but states 'No Internet'.

It has had internet access but when turned off and back on there is no internet.

I don't know how I got it connected initially but it won't connect again.

All advice seems to be for 4 and 5 but none Hub 6  specific.

Please help before I retrieve my Smart 5 hub and reinstall.

PS. This is a follow onto a  post that got too complicated.

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Moderator
Moderator
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Message 2 of 25

Re: No Internet via Wi Fi extender

Hi @EJB you might need to turn off smart set up on the Hub to allow the extender to connect.

  1. Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. ...
  2. Click Smart Setup.
  3. Enter the admin password. ...
  4. Click the "On/off" button to turn Smart Setup on or off.
  5. Remember once you make any changes you'll need to save them.
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Aspiring Expert
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Message 3 of 25

Re: No Internet via Wi Fi extender

Had already done that...but did it again and saved to make sure.

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Message 4 of 25

Re: No Internet via Wi Fi extender

The extender is looking for the SSID it's been setup for (i.e. your last router) but can't find it because it's not there.

Your options are, for a tech novice, simple or a little more complicated.

Simple Method:

Logon to your new hub and change the SSID and Wi-Fi password to that of the previous hub. Note that you will have to connect all your devices to the old SSID.

More Complicated (simple really - it just seems more complicated)

Find the user manual for your extender, do a factory reset (of the extender not the hub) and set it up again the same way as you will have done previously

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Aspiring Expert
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Message 5 of 25

Re: No Internet via Wi Fi extender

Did a factory reset on the extender and reset all. I had tried this before but may have not held the reset pin in long enough?

Everything is now working as before..ie....OK

The details were as per the new Hub6...... it had worked before.

The acid test is now to switch off the extender and see if it reboots successfully a little later.

Thank you so far.

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Aspiring Expert
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Message 6 of 25

Re: No Internet via Wi Fi extender

Rebooted the extender after 30 mins and back to square one.

Have tried all I tried before with no luck.

I can still connect the Wi Fi  devices directly to the router (via Wi Fi) but it isn't satisfactory in all cases.

 

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Message 7 of 25

Re: No Internet via Wi Fi extender

What model is it?

I suspect that the signal is too weak where it is sited and that you probably need to move it closer to the hub,

To confirm, login to your hub, goto advanced settings and click My Network.

i) Can you see it in the device list?

ii) Is the background colour for that device green?

If the answer to both questions is Yes, open a new browser tab and enter the extender IP address, can you log into it?

If the answer to both is No, then you do need to move it closer to the hub 

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Aspiring Expert
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Message 8 of 25

Re: No Internet via Wi Fi extender

Netgear WN3000RP.

12 feet and direct sight to the Router.

1. Yes.

2. No...not green ...grey?

Need to sign off until tomorrow...Thank you so far😊

 

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Message 9 of 25

Re: No Internet via Wi Fi extender

The installation manual can be found at https://www.downloads.netgear.com/files/GDC/WN3000RP/WN3000RP_IG_13APR2012.pdf

The fact that it's in the device list proves that it has established a connection at some time but it won't hurt to pretend it hasn't and start again from scratch. I suggest you follow the instructions on page 7 option 1 to establish a connection with your hub.

The grey background means it wasn't connected when you checked ( was it powered up and enabled?)

Once you have set it up again, check the LEDs' against page 3 of the installation manual

 

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Aspiring Expert
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Message 10 of 25

Re: No Internet via Wi Fi extender

Have been connecting as you describe but obviously tried again.

The extender lights all OK. 

'No Internet. Secured.' is displayed on the extender....in the right hand available connections drop down list.

The actual router shows as 'Action Required'.

When I then connect to the router direct the router properties is marked 'Public' so I have to reselect 'Private' to access other devices.

At this stage everything works as it should with all devices. (on the router direct).

For info the router always shows one bar on reception whereas the extender always shows 3 bars (Maximum) around the property.

 

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