Welcome to this user forum. @Shaz4bes
Which BT Home Hub are you using?
What colour are the lights on the front of the home hub?
The lack of a wireless signal being transmitted from the home hub, normallly indicates a faulty home hub.
Hi there not sure what you mean here? At the moment it’s orange as there is no signal but when working its blue. Was working fine last night.
Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.
We don’t seem to have any Wi-fi signal at home are there any problems in the IV36 2 area or work being done at all? All the switch off the box etc tests have been done.
Lack of wifi will not be due to any general problems. Do you actually mean no wifi or no internet?
Actually looks like we have no phone either? Are there any problems with weather or works happening in my area?
Most likely you have a disconnection on your phone line.
If you do not get dial tone, then you need to report it as no dial tone. Do not mention the broadband problem, otherwise it will end up in the wrong fault queue, and take much longer to be fixed. There are plenty of people who can fix phone faults, but not as many broadband people.
Once the phone fault is fixed, then the broadband will get better.
Its advisable first, to check that nothing has become disconnected at home.