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licquorice
Distinguished Sage
Distinguished Sage
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Message 11 of 17

Re: No broadband but getting dial tone

No. If you connect the extension to the data terminals rather than terminals 2&5, you will have the unfiltered signal  containing both phone and broadband at the extension. You will then need to plug in a filter to split the broadband and phone.

 

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ossian
Aspiring Contributor
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Message 12 of 17

Re: No broadband but getting dial tone

Thanks.

Neither of 2 Openreach engineers seemed to know that. Essentially, they should have connected my extension to the data connection.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 13 of 17

Re: No broadband but getting dial tone

connecting extension sockets it up to the homeowner not openreach unless you are paying extra for the install



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ossian
Aspiring Contributor
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Message 14 of 17

Re: No broadband but getting dial tone

But they reconnected the extension because it was their decision to replace the master socket. They accepted responsibility because the extension was already connected.
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 15 of 17

Re: No broadband but getting dial tone

@ossian 

Why did they replace the master socket, had you raised a fault report?

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ossian
Aspiring Contributor
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Message 16 of 17

Re: No broadband but getting dial tone

Complaint about speed, especially upload - below 0.8. So they came out checked everything, reset my profile and changed the socket. It's slightly better but not much. Engineer this morning surprised I get anything at all due to distance from cabinet.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 17 of 17

Re: No broadband but getting dial tone

Reconnecting the extension is likely to make matters worse.

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