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Hazza2304
Beginner
462 Views
Message 1 of 14

No broadband in new build

Hi there,

I've been in my new home for almost 2 months and yet my order is still stuck at no availability. Every neighbour has broadband bar myself. Everytime I try and do it I get told openrrsch have not yet connected my house. I find this hard to believe when when everyone else has the internet.

Please help!
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13 REPLIES 13
Distinguished Sage
Distinguished Sage
460 Views
Message 2 of 14

Re: No broadband in new build

In order to find out what services and speed range you could be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

Is your phone line with BT Retail, or another provider?

 

If you have no phone line, then that needs to be ordered first befor broadband can be provided.

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Hazza2304
Beginner
455 Views
Message 3 of 14

Re: No broadband in new build

I don't have a phone number
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Hazza2304
Beginner
452 Views
Message 4 of 14

Re: No broadband in new build

That's what I've been trying to do to no avail.
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Distinguished Sage
Distinguished Sage
446 Views
Message 5 of 14

Re: No broadband in new build

Are you tring to place an order for a phone line from BT Retail? Openrech will not make any connections until there is an order from a Service Provider.

 

Have the builders completed all the ducting to your house, and are there any cables showing outside your house?

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Hazza2304
Beginner
438 Views
Message 6 of 14

Re: No broadband in new build

Cables there ready for them all wired in I have the telephone exchange on the wall in the house and a bt box on the external.
I put an order in for broadband on 30/06 from Bt.
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Distinguished Sage
Distinguished Sage
436 Views
Message 7 of 14

Re: No broadband in new build

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Hazza2304
Beginner
432 Views
Message 8 of 14

Re: No broadband in new build

Thanks pal.
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Distinguished Sage
Distinguished Sage
422 Views
Message 9 of 14

Re: No broadband in new build

Its normally best to order a phone line first, as a broadband order will fail if there is no phone line.

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Hazza2304
Beginner
419 Views
Message 10 of 14

Re: No broadband in new build

I thought it would all come together when I ordered broadband. BT took £60 phone line set up off me...
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