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Yeboiiii1
Beginner
938 Views
Message 1 of 18

No internet acess on desktop pc

Hello i cannot get any form of internet connection on my pc, i have a powerline setup going to my pc but i seem to be connected to the wifi but i get no internet acess. Windows diagnostics says "The default gateway is not available" Any help? 

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17 REPLIES 17
lnajr02
Recognised Expert
925 Views
Message 2 of 18

Re: No internet acess on desktop pc

Power reset the hub and power lines if you still have a problem please confirm the following.
Type of power lines
Led status showing on power lines
Are you connecting via Ethernet or WiFi
If you connect directly to the hub have you access to the internet.
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imjolly
Distinguished Sage
Distinguished Sage
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Message 3 of 18

Re: No internet acess on desktop pc

powerline adapters are known to cause problems so can you connect to pc without powerline adapter and see if you get connection to internet



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Yeboiiii1
Beginner
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Message 4 of 18

Re: No internet acess on desktop pc

Hello thanks for the response, i have tried power resetting powerlines and hub to no avail. Power lines are Tp-link AV600, all three lights are on confirming they are connected but no access on desktop. Im not able to directly connect to the hub as it is downstairs and dont have a long enough cable to reach.

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Yeboiiii1
Beginner
919 Views
Message 5 of 18

Re: No internet acess on desktop pc

Every other device in the house is on wireless and is having no problems currently. Cant wirelessly connect to wifi on my pc as it does not have a wireless card.

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Carlusha
Recognised Expert
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Message 6 of 18

Re: No internet acess on desktop pc

Ah, if all the other devices are functioning OK, would you by chance be "protected" by the McAfee security suite?

This is just an idea, mind you.

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Yeboiiii1
Beginner
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Message 7 of 18

Re: No internet acess on desktop pc

No i dont think it is as i do not have McAfee installed on my desktop and have never installed it. 

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gg30340
Distinguished Sage
Distinguished Sage
881 Views
Message 8 of 18

Re: No internet acess on desktop pc

In case it is an option you have not considered you can get wireless adaptor dongles for your PC. They cost under £20 and are basically plug and play or if you are not a technophobe and are happy to open up your PC you could try installing a wireless network card to your PC. They also cost about under £20.

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Yeboiiii1
Beginner
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Message 9 of 18

Re: No internet acess on desktop pc

I have tried wireless cards before and i get horrible reception in my room and ive found with wireless games are unplayable as i get  under 10mbps with it even with powerline i only get 20 or so and its just usable  but downstairs with wireless id get 50+ so wireless isnt realy an option currently aswell as not being able to receive deliverys.

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gg30340
Distinguished Sage
Distinguished Sage
866 Views
Message 10 of 18

Re: No internet acess on desktop pc

Do you have another Ethernet device such as a laptop that you can connect to the powerline adaptors to ensure that they are actually working correctly?

 

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