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Nige78
Newbie
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Message 1 of 3

No internet on Windows 8 PC but ping works. All other connected devices work perfectly.

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Hi all,

 

I have a BT Hub 5 with 4 devices connected, a Windows 7 PC, a Windows 8 PC and two mobiles. They all connect correctly and all work correctly excpet the Windows 8 PC has no internet connection.

 

I can ping any website on it, but using a browser just times out.  I've tried Firefox and IE with the same results.

 

It's obviously a settings problem but I just can't figure out what it is.  I've tried having the Windows 8 PC connect without any other devices but that doesn't make any difference.

 

Any help greatly appreciated 😄

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: No internet on Windows 8 PC but ping works. All other connected devices work perfectly.

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Check your firewall settings or it could be that your computer has IPv6 selected. Try disconnecting it as follows:

 

Select Start

 

In the search field type.ncpa.cpl and press enter.

 

In the new window right click on your wireless network connection and select properties

 

In “This connection uses the following items” section remove the tick beside Internet Protocol Version 6 (TCP/IPv6) then press OK

 

Left click on Internet Protocol IPv4, click properties . Check the options to obtain IP address and DNS server address automatically.

 

Once done try and connect to internet.

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Nige78
Newbie
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Message 3 of 3

Re: No internet on Windows 8 PC but ping works. All other connected devices work perfectly.

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That's worked - thank you very much!
😄
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