No option to opt out of BT Wifi in my inclusive extras

[Nick_P]

Hi,

I was previously opted out of BT Wifi. I factory reset my Hub 6 and now it's back. I have no option above the Leagal stuff bit to opt out again.

I believe I need a moderator to check and opt me out again.

Thanks

Nick

[NeilO]

@Nick_P Thanks for posting and sorry about the delay replying, it can take a few days for the Hub to be updated to remove wifi again after a factory reset.

[Nick_P]

Hi. Thanks for the reply.

I reset the hub in January so I think a few days has passed now.

Please can you advise where we go next?

Thanks.

[NeilO]

@Nick_P yeah it should have came off by now. Send over your details on the click here to contact the mods and we'll be happy to help.