No wifi

[jimb2]

Hi,  my smart hub 2 is not  showing up as wifi on any devices. I have plugged in an Ethernet cable and it works ok but need wifi in the house.

How do I get to speak to someone on the phone as it seems really difficult?

[imjolly]

has this just happened and was ok before or is this a new SH2

have you checked with mobile phone that you cannot see any SSID from the new hub when you go to wifi connections in mobile phone

[jimb2]

Yeah, it’s just happened. Been working for 1 year with no problems.

I have tried several mobile phones and the tv. Laptop not seeing the wifi for the router either.

I have just carried out a factory reset. Can only access broadband via Ethernet cable.

[jimb2]

And how do I log this as a faulty router?

[licquorice]

Call 0800 800150

[jimb2]

Tried that number a few times. It just sends a text to start a diagnostic and then ends the call.

[NeilO]

Hi @jimb2 Thanks for your posts, I'm sorry to see you're having problems with your Hub. Did you manage to get this sorted?

Thanks

Neil

[jimb2]

Hi,

No not yet, I filled in an online complaint form and have a reference number to say they are looking into it. 

still on access the internet via Ethernet cable. No wifi showing.

[NeilO]

Hi @jimb2 thanks for getting back to me, the quickest way to get this sorted would be to get in touch with the broadband faults team, you can request a callback or live chat with them using the links on this contact page.

Thanks
Neil