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Wired or wireless ? always used a wired connection if you want the best lag free result.
If wired one of the best things to check is interrupt moderation on your network interface card, disable it. Make sure you've not enabled jumbo frames, check your MTU setting, I tend to go for a really safe value such as 1400.
What other ISPs have you tried ? unfortunately BT isn't probably a good ISP for gaming, there's loads of threads kicking around with users having lag problems, including myself.
You'll find with these lag problems that the BT connection has to be not used by anyone or anything else while gaming else you'll probably have lag problems. Open up resource monitor and check what's using your network, if there's something usiing a few K I'll kill it if possible.
google for 'TGP optimizer' that can help as well. Are you sure the lag is from your internet, if your CPU or graphics card aren't up to the job then you'll get something that looks like lag i.e. frame rate drops. Also the amount of RAM can cause problems - where your PC will use virtual memory i.e. disk swap file, so if you're low on RAM you'll also get something that looks like lag due to the OS having to move data in and out of the swap fille.
"Online gaming is unbearable freezing and skipping occasionally" - welcome to my world 🙂
I guess there can't be much to go wrong with consoles, what about a factory reset for your console ?
Have you tried hooking up your console to a friends internet - would be worth knowing if it's your console or internet (that's the common factor that hasn't changed between ISPs), or another console hooked up to your internet to confirm you see the same issues.
Is it all online games ?
Have you got Wifi enabled on your hub / router - any chance someone might be messing with it ?
out of ideas 🙂
Diagnosing lag can be a real problem, have you got access to a PC or laptop ?
Probably starting off with some pings might be useful that can show the lag, google for gametracker .com, this has lists of game server IP addresses. If you're talking about seconds than a ping would easily show that.
Also your lag could be lost packets, there again a ping would show that by a ping not getting a reply back.
Apparently my lag is going to be fixed by an engineer on Monday / Tuesday next week by making some adjustments at the cabinet and local telephone exchange, I'm sceptical but happy to be proven wrong.
On the BT webstite there's a basic line tester and if you google for 'BT report a fault', select broardband there's a more extensive test plus you can live chat to an agent as I did who will look in depth at what might be causing problems.
BTW was you on Virgin fibre or just Virgin that repackages the same as what BT offers ? If Virgin was just a rebranded BT / openreach offering then if your problem is due to signal quality to the cabinet / exchange resulting in dropped connections or error correction then both ISPs would have the same issue which will only get resolved by a line test and possibly a visit from a BT engineer. Also where you plug you hub into can make a massive difference - don't plug it into a phone extension always the master socket, plus having a old master socket can make a big difference i.e. lack of filtering resulting in a bad broadband signal.
mo idea about your phone, wouldn't have thought that would make a difference, if you're hub is connecting up and you can pass to and from the internet then I'd assume that's on and working.
Ok well Virgin 350 should have been fibre to the home - proper Virgin, so your BT will be FTTC, so an entirely different physical connection, either way I'd get your phone line checked out from the BT side to rule that out.
I've been with BT for many years and not noticed an overly bad gaming experience until very recently (last month or so) - althogh in a few games on occations I felt my shots weren't getting registered - which could be packet loss or something, I'll be checking from now on.
Yeah so a 120ms ping on the last hop suggests something outside of your ISP in which case many other gamers would be getting the same lag, in fact you do need to watch out for other gamers lagging, as in they've got the lag problems and not you but from your perspective it can easily be perceived as you've got the connection problem.
I would be a little careful of tracert seeing as not all hops will respond perfectly or at all, really what matters is the ping to the destination. I'd recomend 'ping tracer 1.8', it graphs all the hops over a time peroid, it's really easy to see all the hops at the same time, any spikes and packet loss.
So I can only really suggest you get your line checked out for drops, errors i.e. a bad quality signal, then do some ping traces to get a clear idea of what the lag looks like - is it dropped packets, is it spikes, or long periods of a higher ping.
If you're convinced it's a routing problem then you could try a VPN or the various companies that claim they can find a better route to the game server such as wtfast - there's quite a few alternatives, I've no idea if these would work with a console. I guess you could use a laptop or PC with the software on and so internet connection sharing.
I tried one recently and it made my ping even worse...