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h3x1e
Expert
823 Views
Message 31 of 40

Re: Online gaming lag

No my own router doesn't make a difference to the issue, however I think your issue is different to the other "gaming latency" threads.

We can actually pinpoint latency issues on specific BT nodes (or so we think)

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Joseph90
Contributor
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Message 32 of 40

Re: Online gaming lag

Traceroutes are easy to understand. Hop 1 is your router hops 2-6 are usually the bt network and every hop past 6 are the destination your packets are being sent to i.e gaming servers. If High pings are showing in hops 1-6 the problem is with the router or BT network and if high lag spikes are showing past hop 6 the problem is outside of BT's Network.

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Joseph90
Contributor
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Message 33 of 40

Re: Online gaming lag

Your traceroute is showingthe high pings start withing BT'S network. Best contact them and show them the traceroute

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h3x1e
Expert
814 Views
Message 34 of 40

Re: Online gaming lag

They don't care about information 😜 I'm in a battle trying to get them to even acknowledge the issue.

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Joseph90
Contributor
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Message 35 of 40

Re: Online gaming lag

I personally think its my smarthub or the 3rd Party BT is using to route my traffic. My connection stats are fine but im experiencing high latency. Totally frustrated

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h3x1e
Expert
811 Views
Message 36 of 40

Re: Online gaming lag

We'd need to see traceroutes and maybe a PingLogger screenshot to try and add another case to the list. Will also help ruling out some stuff such as bad BT nodes or w/e.

 

The issue isn't really visible 24/7 for most people as it's Latency Variation and not constant high ping. Example being:

 

19ms > 19ms >19ms > 140ms >100ms > 60ms > 19ms >19ms etc etc

 

Can you check if Netflix will load for you, right at this moment, on a Laptop or something?

Could help.

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Joseph90
Contributor
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Message 37 of 40

Re: Online gaming lag

I don't watch netflix. I do notice however when searching the web sometimes websites will take a while to load, not all time but occasionally. My traceroutes to game servers are fine within BT's network but start reaching 100ms pings when it reaches the game servers. I contacted ea (i play madden)and provided them with the tracerouteand they said it looked like a routing problem. Ive contacted various other developers and playstation and i get told to contact my isp but bt says my connection is fine

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Joseph90
Contributor
786 Views
Message 38 of 40

Re: Online gaming lag

This was a traceroute i did a while ago when i contacted ea about the lag issue. I was with Virgin at the time but the results are the exact same with BT

 

Trace Statistics : traceroute to easo.ea.com (159.153.64.173), 30 hops max, 38 byte packets
1 10.161.188.1 (10.161.188.1) 10.000 ms 20.000 ms 10.000 ms
2 gate-core-2a-xe-702-0.network.virginmedia.net (80.0.144.101) 10.000 ms 10.000 ms 50.000 ms
3 * * *
4 * * *
5 86.85-254-62.static.virginmediabusiness.co.uk (62.254.85.86) 20.000 ms 20.000 ms 20.000 ms
6 213.46.175.250 (213.46.175.250) 20.000 ms 20.000 ms 30.000 ms
7 ae11.mpr2.lhr2.uk.zip.zayo.com (64.125.30.52) 20.000 ms 20.000 ms 30.000 ms
8 ae27.cs1.lhr11.uk.eth.zayo.com (64.125.30.236) 100.000 ms 90.000 ms 90.000 ms
9 * * *
10 ae4.cs1.dca2.us.eth.zayo.com (64.125.29.203) 100.000 ms 90.000 ms 100.000 ms
11 ae27.cr1.dca2.us.zip.zayo.com (64.125.30.247) 90.000 ms 90.000 ms 100.000 ms
12 ae22.er2.iad10.us.zip.zayo.com (64.125.29.121) 160.000 ms 200.000 ms 100.000 ms
13 64.125.199.190.t00673-02.above.net (64.125.199.190) 90.000 ms 90.000 ms 100.000 ms
14 159.153.92.98 (159.153.92.98) 100.000 ms 90.000 ms 90.000 ms
15 * * *
16 * * *
17 * * *
18 *

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Joseph90
Contributor
784 Views
Message 39 of 40

Re: Online gaming lag

Ea said it looked like a router problem 

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h3x1e
Expert
776 Views
Message 40 of 40

Re: Online gaming lag

would love to see an IPv4 traceroute while on BT

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