Hello everyone. I wonder if you can help.....basically ever since I have upgraded to the HH5 I have had nothing but disconnection problems so after a lot of messing around I decided to look into these forums and purchase an unlocked Huawei hg612 open reach modem. now the connection is stable but all I did was connect it all together and got going. Did I need to configure anything else to make it work properly because our speeds are still way below what they should be. Used to get a least load speeds of 25 and upload speeds of 8 and I'm on the BT infinity 2 .... It's sooooo annoying! Thank you in advance!
BT BROADBAND AVAILABILITY CHECKER Telephone Number on Exchange LOWESTOFT is served by Cabinet 70 Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
High Low High Low FTTC Range A (Clean) 40 31.5 8 5.8 -- Available FTTC Range B (Impacted) 35 19.3 8 4 -- Available
WBC ADSL 2+ Up to 10.5 -- 8.5 to 12.5 Available WBC ADSL 2+ Annex M Up to 10.5 Up to 1 8.5 to 12.5 Available ADSL Max Up to 5.5 -- 4 to 8 Available WBC Fixed Rate 2 -- -- Available Fixed Rate 2 -- -- Available Other Offerings FTTP on Demand 330 30 -- Available Fibre Multicast -- -- -- Available Copper Multicast -- -- -- Available For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
For FTTC Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Jan-2013; the Formal Retirement date for IPstream is from 30-Jun-2014.
If the End User wishes to migrate from their current Broadband supplier they will need to contact them in the first instance to obtain a MAC (Migrations Authorisation) Code, and then contact their new Broadband supplier to arrange for the service to be migrated.
Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service. Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
That seems to me that there is definitely something wrong, surely with the home hub? Iv seen people on here saying once they got a non BT router, their line then became stable and they stopped getting errors, disconnections etc? Thankyou
can you go to troubleshooting then helpdesk and post the stats
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Ok hello guys....when I first checked my speed tests today was getting download of between 25-35 and uploads of around 5 which was brilliant! It lasted all of about 2 hours and when my son went to play Xbox live he literally started and the Internet disconnected. The speed tests after were back down to the usual terrible speeds, I don't get it? I did phone them yesterday and they did say they would send someone to the cabinet to look into things but then if they did something then why did it only last for a short time.....soooo frustrating. Thank you for your help everyone!
When it seems to be working at full I have had speeds of 35/6 but in general I seem to get speeds of 15/0.7 and I thought, when I woke up today and it was 35/6 again , that my problems had disappeared but it was very short lived :(.... Back down to 13/0.5 and some very unhappy children again!