Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
gronsd1
Beginner

on ‎21-11-2020 21h09

936 Views
Message 1 of 3

Open reach box not working

I’m in a new build and open reach we’re out a few days ago installing the line etc, I think it’s an FTTP box, he told me the PON light would stop flashing within 24 hours but it’s been 3 days and it’s still flashing. The LOS isn’t on either. I’ve contacted BT and they said they can’t do anything until it stops flashing. Any ideas what to do???😭

0 Ratings
2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎21-11-2020 21h11

934 Views
Message 2 of 3

Re: Open reach box not working

Did you phone the FTTP 08005874787



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
licquorice
Distinguished Sage
Distinguished Sage

on ‎22-11-2020 12h10

899 Views
Message 3 of 3

Re: Open reach box not working

The LOS light doesn't want to be on, LOS means Loss Of Signal and means the fibre is disconnected. Flashing PON means your service hasn't been activated.

0 Ratings