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Yellow246
Aspiring Contributor
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Message 1 of 6

OpenDNS IP Address Mismatch

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hey guys,

Yesterday i enabled the BT parental controls as I wanted to try the filters out. Did not really like it, because it didn't allow me to also use OpenDNS at the same time. So this morning i permanently removed BT parental controls, but it is still not allowing me to use OpenDNS.

My OpenDNS updater shows the following message:

'Your OpenDNS filtering settings might not work due to DNS and HTTP IP address mismatch'

I will be very grateful if someone could help me.

Edit: I am using BT home hub 4

thanks.

-Bob
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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: OpenDNS IP Address Mismatch

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It means that you are not running an update agent which updates OpenDNS with your current IP address. Either that, or the update agent is not working.

https://support.opendns.com/entries/23218654-Where-do-I-download-an-OpenDNS-Dynamic-IP-updater-clien...

Yellow246
Aspiring Contributor
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Message 3 of 6

Re: OpenDNS IP Address Mismatch

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thanks for the quick reply. yes, this is exactly the same updater I'm using. using currently the latest version. But it still shows the mismatch message?

edit: I also cleared my cache from the console and web browser. still no luck.
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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: OpenDNS IP Address Mismatch

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Take a look at your broadband IP address on the home hub, and see if it matches your public IP address as shown on the OpenDNS dashboard on their website.

 

https://dashboard.opendns.com/

 

Also visit this page and see if it says you are using OpenDNS.

http://www.opendns.com/welcome

 

 

Did you simply de-activate BTs controls, or uninstall them?

De-activating them still leaves the DNS redirection in place, so you need to use the uninstall option. It can take a few hours for it to take effect.

 

Yellow246
Aspiring Contributor
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Message 5 of 6

Re: OpenDNS IP Address Mismatch

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interesting information Keith. yes, I have checked now and the ip address in the OpenDNS dashboard does match with the BT Home Hub 4 Manager, however it doesn't match with the OpenDNS Updater agent. The Updater agent shows a different IP address.

I visited the website and it gives me a message saying 'oops, you aren't using OpenDNS yet.'

For BT parental controls, I permanently deleted it under My BT account. Now about 12 hours have passed, the Updater agent isn't recognising the original IP address anymore. It's only recognising the DNS redirected IP address after parental controls.
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Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: OpenDNS IP Address Mismatch

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Perhaps the updater agent is being blocked from accessing the OpenDNS server? Try a different updater like Marcs Updater, which I have used.

http://updater.marc-hoersken.de/

 

The normal updater does use a special API, and an odd port number, as I discovered when I forgot to open a port on my outgoing home hub 1 firewall, which is user controlled, unlike the later home hubs.

 

Also, have you tried forcing the updater to update your IP address

 

Have you restarted the home hub to force an IP address change so that the routing avoids the DNS intercept, and to clear the hubs DNS cache, and then restarted your PC?

 

There may be more solutions on the OpenDNS forums.