cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
269 Views
Message 1 of 2

Opening ports on home hub 4

I have just had an alarm fitted which has a remote monitoring app for my phone. The alarm is all set up but the app doesn't work as it says the box inset connected. The tech people said I need to open UDP ports 243 and 443 on my router.

i tried chat but the girl put me onto customer care and they had never come across this but did explain how to get into my hub manager. I've tried a couple if thing still but it doesn't work. Any suggestions?  Thanks

0 Ratings
Reply
1 REPLY 1
Highlighted
Moderator
Moderator
235 Views
Message 2 of 2

Re: Opening ports on home hub 4

Hi @Char2 and welcome.

 

I'm sorry you're having problems with openiong ports on the hub 4. Take a look at How do I set up port forwarding on my BT Hub? which help with this. Let me know how you get on.

 

Cheers

 

David

0 Ratings
Reply